EY Digital and Customer Assistant Manager/Senior Consultant - UKI Advisory in All, Ireland
Title: Digital and Customer Assistant Manager/Senior Consultant - UKI Advisory
Job Number: DUB002XZ
Customer and Digital Practise Senior Consultant
Full time permanent contract
Who are we?
EY is a global leader in Assurance, Tax, Transaction and Advisory services. We make a difference by helping our people, our clients and our wider communities achieve their potential. Our vision is to become the leading global professional services organisation by building a better working world.
At EY our inclusive work environment means that everyone’s opinion is valued. This enables us to provide better advice and ideas to our clients, which in turn help you develop as an individual to achieve your potential and make a difference.
Why we are hiring?
Over the last year our EY customer practice has experienced a high level of demand from our client base. In order to continue to meet this demand, we are now looking for talented and ambitious individuals at manager level who have deep experience of Customer led transformation to further elevate this growth.
Who are we looking for?
We are looking for leaders in the digital space. The successful applicant should be passionate about digital transformation and demonstrate the value it plays across both, businesses and consumers. The right person should possess a combination of deep business, functional, technical and change expertise, have a track record in the field of digital, and possess the refined consulting skills required to enable our clients to overcome the most complex of business problems.
The successful candidate can grasp a client challenge or obstacle immediately and collaborate to deliver the right sized solution effectively and efficiently. An interest in optimising products, marketing activity, distribution patterns and interaction approaches for improved customer experience is essential. As is an ability to identify and pursue change that can drive real value for our client organisations creating better, more satisfying journeys for their customers.
To deliver this change, successful candidates should have expertise in applying the tools and methods used and have had exposure to and/or experience of: digital strategy design, customer strategy design, customer experience programs, understanding and applying customer value management approaches and channel transformation. Candidates should be fervent proponents of optimised customer experience and understand the associated levers in improving these interactions for customers in B2C and B2B environments.
At senior consultant level, we expect candidates to have experience of customer related activity as outlined below:
Strong ability to define & plan the digital vision, strategy and roll out process across multiple industry sectors
Experience in strategic, product development and/or business transformation in a digital context
Experience in providing advisory services in a Digital Strategy, Customer Strategy, Customer Operations, Commercial or Sales and Marketing function
Experience of identifying, driving and measuring customer improvements within organisations
Knowledge and insight in the end-to-end digital landscape (marketing, sales, service and associated technologies) and the ability to identify market relevant consumer trends.
Understanding of the levers available to drive Customer Programs across Analytics, Insights, Propositions and Campaigns, Channel Migration and Transformation and Organisation Change
Strong internal and client relationship focus
Experience of working effectively with digital and creative agencies
Experience in at least one of the following: Field Digital Marketing, Campaign Optimisation, Omni Channel Design and Implementation Customer Analytics and Use, Marketing Effectiveness, Customer Management Information and Reporting, Customer Lifetime Value and optimisation programs, Go to Market Strategy, Customer Base Management, Digital Innovation and Integration, Payments, and Campaign Management
Technical expertise in operating, integrating and optimising digital technologies
Strong academic record including a relevant third level degree in Business Information Systems, Electronic Commerce or a related area
Experience of business change projects and programmes
Characteristics of a forward thinker and self motivator that thrives on new challenges and adapts quickly to learning new knowledge
Ability to work collaboratively in a team environment
Able to prioritise workloads and share information clearly and concisely
Strong analytical and problem-solving skills
Excellent oral and written communication skills
An understanding of and experience in the Software Development Lifecycle