EY Digital and Customer Practice Senior Manager - UKI Advisory in All, Ireland

Title: Digital and Customer Practice Senior Manager - UKI Advisory

Location: IE-All-Dublin

Job Number: DUB002Y0

Customer and Digital Practise Senior Manager

EY Dublin

Permanent full time position

Who are we?

EY is a global leader in Assurance, Tax, Transaction and Advisory services. We make a difference by helping our people, our clients and our wider communities achieve their potential. Our vision is to become the leading global professional services organisation by building a better working world.

At EY our inclusive work environment means that everyone’s opinion is valued. This enables us to provide better advice and ideas to our clients, which in turn help you develop as an individual to achieve your potential and make a difference.

Why we are hiring?

Over the last year our EY customer practice has experienced a high level of demand from our client base. In order to continue to meet this demand, we are now looking for talented and ambitious individuals at senior manager level who have deep experience of delivering Customer led transformation to further elevate this growth.

Who are we looking for?

We are looking for leaders in the digital space. The successful applicant should be passionate about digital transformation and demonstrate the value it plays across both, businesses and consumers. The right person should possess a combination of deep business, functional, technical and change expertise, have a track record in the field of digital, and possess the refined consulting skills required to enable our clients to overcome the most complex of business problems.

The successful candidate can grasp a client challenge or obstacle immediately and manage teams to deliver the right sized solution effectively and efficiently. Experience in optimising products, marketing activity, distribution patterns and interaction approaches for improved customer experience is essential. As is an ability to identify and pursue change that can drive real value for our client organisations creating better, more satisfying journeys for their customers.

To deliver this change, successful candidates should have expertise in applying the tools and methods used and have had experience of: digital strategy design, customer strategy design, customer experience programs, understanding and applying customer value management approaches and channel transformation. Candidates should be fervent proponents of optimised customer experience and have experience in using the associated levers in improving these interactions for customers in B2C and B2B environments.


As a Senior Manager in customer you will:

  • Deliver and manage large scale projects to time, cost and quality

  • Build valued relationships with external clients and internal peers and develop a portfolio of business by focusing on high impact opportunities

  • Create concise, high-quality work products and act as a subject matter resource on one or more services, leveraging knowledge and experience to shape services to client problems

  • Lead presentations and proposals for medium complex projects or elements of highly complex projects, and provide subject matter insight to bids and proposals

  • Create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership

Previous Experience

At senior manager level, we expect candidates to have a delivered customer related activity as outlined below and demonstrable deep expertise in specific areas:

  • Strong ability to define & plan the digital vision, strategy and roll out process across multiple industry sectors

  • First-hand experience in strategic, product development and/or business transformation in a digital context

  • Experience in providing and managing advisory services in a Digital Strategy, Customer Strategy, Customer Operations, Commercial or Sales and Marketing function

  • Strong ability to lead digital transformation programmes, leveraging best practices in digital strategy, process and technology to re-engineer challenged business models

  • Experience of identifying, driving and measuring customer improvements within organisations

  • Understanding of the levers available to drive Customer Programs across Analytics, Insights, Propositions and Campaigns, Channel Migration and Transformation and Organisation Change

  • Strong internal and client relationship focus

  • Deep experience in at least one of the following: Field Digital Marketing, Campaign Optimisation, Omni Channel Design and Implementation Customer Analytics and Use, Marketing Effectiveness, Customer Management Information and Reporting, Customer Lifetime Value and optimisation programs, Go to Market Strategy, Customer Base Management, Digital Innovation and Integration, Payments, and Campaign Management

  • Technical expertise in operating, integrating and optimizing digital technologies


  • Strong academic record including a relevant third level degree in Business Information Systems, Electronic Commerce or a related area

  • Demonstrable commercial acumen

  • Able to prioritise workloads and manage multiple projects concurrently

  • Ability to motivate and drive team performance

  • Strong experience of business change projects and programmes

  • Characteristics of a forward thinker and self motivator that thrives on new challenges and adapts quickly to learning new knowledge

  • Ability to work collaboratively in a team environment

  • Able to prioritise workloads and share information clearly and concisely

  • Strong analytical and problem-solving skills

  • Excellent oral and written communication skills

  • Strong experience in the Software Development Lifecycle