Bazaarvoice Engineer, DevOps in Belfast, Ireland
At Bazaarvoice, our vision is creating the world’s smartest network of customers, brands and retailers.
Each month, more than one-half billion consumers view and share authentic opinions, questions and experiences about tens of millions of products in our network. Our technology platform gives leading brands and retailers solutions that enable them to engage with consumers wherever they shop – online, in-store or on their mobile devices. Headquartered in Austin, Texas, Bazaarvoice has offices across North America and Europe.
Why join Bazaarvoice?
We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.
We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.
Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.
We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.
As Engineering Support Manager, you will oversee Bazaarvoice's 24x7x365 engineering support team as they help our customer-facing teams provide a superlative support experience. Your team fields reported defects, incidents, requests and inquiries escalated by client-facing teams. You’ll work with Bazaarvoice engineering teams to resolve escalated issues. Further, you will own the monitoring of end-to-end services and the overall incident command process. You will regularly engage with folks across Bazaarvoice to partner on efforts that will best enable engineering support and client-facing teams to provide a high quality support experience to our customers.
In this key role, you will:
Supervise the engineering DevOps support team and related processes
Build and cultivate a team that is staffed and skilled to meet the demands of providing 24x7x365 coverage on behalf of engineering
Run the daily global engineering support stand up meeting
Develop and leverage relationships with engineering teams and our internal partners to drive improvements that raise the quality of our customers’ support experience
Design, implement and maintain our system provisioning framework and engineering metrics tools.
To be successful in this role, you should have:
Proven interpersonal, coaching and communication skills with high attention to detail
Strong critical thinking, problem-solving, negotiation and organizational skills
Demonstrated clear focus under pressure
Strong customer service focus with the ability to communicate with both technical and business teams
Linux systems operations architecture and setup
Systems monitoring and alerting strategies and implementation
DevOps experience is a plus
Supervisory experience is a plus
Tools and technology you will use at Bazaarvoice
Environments: Linux, AWS Ecosystem, Lambda and API Gateway (a plus)
Persistence: Postgres, Redis, MySQL, S3
Operations: Cloudformation, Datadog, GitHub, Jenkins, Sumo, etc..
Brings an attitude of winning
Leans into challenging situations
Embraces and seeks innovation
Exercises courage to take calculated risk
Builds collaborative relationships up, down, and across the organization
Is optimistic and looks for solutions
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Req ID: 2017-3717
External Company Name: Bazaarvoice, Inc.
External Company URL: http://www.bazaarvoice.com/