Trend Micro Data Management Representative - 6 month contract in Cork, Ireland
Since 1988, Trend Micro has been an internet security pioneer tackling an expanding malware landscape. When you join Trend, you join a unique global family with more than 25 years of history, marked by an entrepreneurial spirit and vision that has assured our products are always on the cutting edge in a very competitive field. The company established its EMEA Operations Centre in Cork in 2003 and employs approximately 250 people across the following functions: Centralised Sales, Technical Support, Customer Operations, Information Services, Financial Services, Human Resources and Corporate Social Responsibility.
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity…
The role: Reporting to the Data Management team leader, the objective of this role is to review and process all purchase orders sent by our EMEA Distribution Partners. With this role you will be part of the Order to Cash team and will be required to ensure the orders are processed correctly & are audit compliant. There will also be an opportunity in this role to get involved in various departmental projects. This role requires the candidate to be motivated with excellent attention to detail and organisational skills.
Daily processing of all software license orders, through to invoicing
Responsible for ensuring all clean orders are processed within Trend Micro’s service level agreement to customers.
Responsible for maintaining an accurate Customer Database.
Liaise with customer support team on a regular basis, escalating order queries.
Achieving objectives and targets as set by Supervisor/Manager
Adherence at all times to Sarbanes Oxley documented procedures and compliance with audit requirements.
Responsible for continuous improvements to existing processes and procedures.
May involve other administrative tasks as required and also project work involvement.
Fluency in English and at least 1 other European language desirable
Knowledge of Microsoft Excel
Ability to multi-task
Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable
Highly Motivated and enthusiastic
Track record of meeting & exceeding targets on daily, weekly and monthly basis
A positive attitude to work
Excellent communication skills
Ability to be professional team player at all times
Being able to demonstrate clear problem solving skills
Ability to work independently and as part of a team
Minimum of 1 years experience in a similar fast paced multi-cultural environment working against tight deadlines.
External Company URL: http://us.trendmicro.com/us/home/