Dell Escalation Engineer - Virtualization in Cork, Ireland

Job Description:

Competitive Salary

Location: Cork, Ireland

Key Responsibilities:

The role will work as part of a newly established VxRail R&D group within the Ireland COE which will work within VxRail R&D within Converged Platforms & Solutions Division and will focus on sustaining and post-release engineering of VxRail Hyper Converged Infrastructure Appliances and will be the key interface between Support and R&D on troubleshooting, debugging and deep dive engineering on VxRail components. In this role, you will be responsible for:

  • Product sustaining position within the VxRail organization.

  • Provide in-depth technical expertise for VxRail product line. Provide escalation support for EMC Global Services Technical Support team.

  • Interface with corporate and field customer service organizations in order to provide engineering level support for the worldwide VxRail install base.

  • Work closely with VMware product engineering. Produce conclusive root cause analysis for bugs found in the field.

  • Become the hands-on technical expert for one or more assigned product / technology areas.

  • Fix, test and check-in assigned customer bugs maybe required.

  • Manage meetings with developers and QA and interface with customer service on specific customer issues.

Essential Requirements:

  • BS/MS in CS, EE or in a related discipline and 8+ years of experience in a VMware support environment.

  • At least 8 years’ experience in a Solutions Engineer, Enterprise Support/Escalation Engineer or Software Sustaining Engineer role

  • Knowledge of VMware environment is essential

  • Advanced technical skills with experience with the following operating systems; Microsoft Windows, Linux.

  • Ability to diagnose network traces.

  • Linux expertise must include some of the following: Misc. system configuration (kernel (patching), network), file systems, boot-loaders (LILO, GRUB), RPM, system performance tuning and troubleshooting/debugging (gdb, core dump analysis).

Desired Requirements:

  • BS/MS in CS, EE or in a related discipline and 8+ years of experience in a VMware support environment.

  • Requires proficiency in Perl, Python and shell scripting - Java and/or XML are a plus.

  • Kernel/driver development experience (debugging (kdb, kgdb) and profiling) a plus.

  • Knowledge of storage systems, networking beneficial.

  • Candidate should possess excellent verbal and written communications skills


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Engineering - Other, VCE - Virtual Computing Environment Coalition



Business Unit:

211 - VCE


Ireland - Cork