Wyndham Worldwide Holiday Sales Consultant - Italy in Cork, Ireland

Holiday Sales Consultant - Italy

Description

JOB PURPOSE

The role of the RCI Guide is to sell RCI-related products and services (including exchanges, travel related products such as travel insurance) to Members, in order to facilitate their holiday bookings, and to maximize the company's sales revenue.

This is achieved through a mix of both inbound & outbound calls.

KEY TASKS & RESPONSIBILITIES

  • Ensure all calls are promptly and efficiently handled.

  • Maintain regular contact with Members in an effort to satisfy their holiday requirements.

  • Identifying key Member holiday 'motivation factors' in an effort to find alternatives.

  • Sell Exchange and holidays to Members, including as many additional products as possible.

  • Ensure correct data is entered onto the systems on receipt and to make all bookings accurately to maintain quality standards, eliminate write-offs and member complaints.

  • Ensure all regulations pertaining to travel products are adhered to.

  • Ensure all personal targets and objectives are achieved through maximising sales opportunities.

BEHAVIOURAL CHARACTERISTICS

Energy (ability to motivate oneself/ ability to work in a fast paced environment)

Multi-tasking (ability to concentrate/ divide attention between a number of tasks/systems at once)

Organized/Exacting (ability to follow through on all tasks efficiently)

Results focussed/ driven (ability to focus on making the sales)

Assertiveness (ability to promote the product)

Diplomacy ( ability to deal with difficult clients via the telephone)

Tolerance of others (ability to tolerate differences of opinion)

Resilience (ability to stay focussed on job in hand/ stay determined)

Criticism Tolerance (ability to accept negative feedback and adjust accordingly

COMPETENCIES

Ability to project a positive attitude, comfort and confidence over the phone. This is done through their tone, pace, diction, inflection, level of enthusiasm, confidence, wit, and the ability to think on one's feet.

Ability to relate to the client. Ability to establish rapport and build relationships over the telephone.

Ability to question. Understanding and using different kinds of questioning techniques.

Ability to listen. Ability to pick up on key issues/ concerns of a client. Ability to stay focussed.

Ability to 'position the product'. Ability to 'plan ahead'/ represent the products and services in ways meaningful and compelling to customers/ take a consultative, problem-solving approach when customers voice concerns/ understanding the features and benefits of the products or services being sold.

Ability to work as part of a team.

Ability to work in a sales environment ,achieve sales targets in a high call volume environment

Qualifications

QUALIFICATIONS/EDUCATION REQUIRED

MINIMUM

  • Fluency in Italian

  • Fluency in English

SKILLS/KNOWLEDGE REQUIRED

MINIMUM

  • Professional writing skills

  • Excellent telephone manner

  • A positive outlook

  • An ability to multi task

  • An ability to handle challenging sales and service situations

  • Results Driven

  • Passionate about delivering excellent service

  • Desire to learn and continually expand your destination knowledge

  • ‘Can do’ attitude where nothing is too much trouble

  • Flexibility to adapt in a changing environment

  • Strong negotiation skills – securing win-win agreements.

RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL JOB ROLE

MINIMUM

  • Proven track record of ‘Sales through Service’ experience

Job: Call Center

Primary Location: Ireland-Munster-Cork

Employee Status: Regular

Schedule: Full-time

Organization: RCI

Job Posting: Sep 8, 2017, 8:28:09 AM

Requisition ID: 1711900