Agilent Technologies, Inc. LRM Co-Ordinator in Cork, Ireland
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We are looking for a Lab Resources Administrator to join a successful Workload Administrators Team that's delivering day-to-day customer services for Agilent's Life Science and Chemical Analysis customers.
About the job: In this position, you will be responsible for the daily scheduling of all pass-through activities and for maintaining and improving the overall effectiveness of the onsite delivery channel through the suppliers and also direct delivery.
Daily Administration of activities in a pressurized environment
Understanding the engineer’s product training portfolio and their home locations.
Taking a high number of internal and external phone calls while working to agreed service levels in the Sales & Service Centre
Liaison with Sales and Support Delivery Managers on all planning & Customer issues.
Ensure all Out Sourced Managed Services are delivered to meet the contractual obligations
Manage all Agilent contractors by implementing a process for them to report to the Site Administrator/ Customer.
You will be part of the UK& Ireland SSC team, helping to support all the different functions form , scheduling, planning, remote trouble shooting, customer care management
3-5 Years’ experience in a high-pressured customer facing role
You enjoy having direct contact with customers and have excellent communication skills
You have an aptitude to learn new skills and apply knowledge to solve complex problems
You have a clearly demonstrated structured approach to work with the ability to organise and prioritise your workload effectively
Date Posted: 21/Sep/17
Job Title: LRM Co-Ordinator
Business: Agilent CrossLab Group
Job Category: Support / Service
Job Sub-Category: Support / Service Administration
Country or Area: Ireland
Shift: Day Job
Job Type: Experienced
Travel Required: Occasional
Duration (Temp Positions Only): Not applicable
HR Country Location: Ireland
HR Town/City Location: Cork