Dell Rep, Contracts Maintenance - German in Cork, Ireland
GBO Associate Maintenance Operations Analyst
This position requires the candidate to speak fluent English and an additional European language, preferably German.
The Maintenance Operations team are a multi-cultural, diverse service team, with customer focus, dedication, agility and expertise in the field of revenue recognition & order entry. The team is an integral cog in EMC’s Order-to-Cash cycle with extensive knowledge in the processes & systems, relentlessly focusing on execution, quality and efficiencies
Review, Approve & Book renewal service maintenance contracts for EMC’s global, commercial, enterprise & partner accounts
Provide Sales Support, Contract Management, systems and reporting services in support of the lifecycle management of EMC’s maintenance business
Ensuring EMC & SEC Guidelines for Revenue Recognition are complete and are Sarbanes Oxley (SOX) compliant.
Power users on EMC Revenue Systems for International Finance, Sales, Manufacturing, Global Services, etc.
Working with multiple departments to resolve complex issues.
Act as intermediary between EMC USA and International Subsidiaries.
· Administration of global business practices; liaise with our partners & customers in RRS, GRA, GBS, Governance, PSC, Sales & the wider EMC Community.
- Integration of EMC Acquisitions into EMC’s global Quote-To-Cash Process.
PRINCIPAL DUTIES AND RESPONSIBILITIES
· Responsible for reviewing & managing all maintenance orders within EMEA for completeness and accuracy.
· Collaborating on complex customers issues
Responsible for maintaining the integrity of the OKS Database. Manages contracts activity for renewal, installation, upgrades and de-installation. Modifies contract information as required.
Develops and maintains contracts for assigned accounts according to established procedures and meets defined Service Level Agreements (SLA's).
Provides superior customer service to the Renewals Sales Teams.
Adheres to procedures and guidelines of quote creation and ensures consistency and best practices are followed. Additionally, uses judgment within defined practices and procedures.
Resolves order discrepancies and contract billing issues through interface with Customers, Sales, Global Revenue Operations, Install Base, Finance or Senior Management.
Translation support, both written & verbal
· Attention to detail & Ability to multi task
Ability to work within a team environment and independently.
Microsoft Office products (Outlook, Excel).
Communication & Organizational skills.
Ability to work under pressure and prioritize tasks
Has strong problem solving and multi-tasking ability.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Critical Hiring Criteria:
Administrative Services & Operations, Sales
100 - EMC CORPORATE
Ireland - Cork