Dell Senior Advisor, Channel Sales Operations in Cork, Ireland

Job Description:

Support sales organization through partner, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to channel administration, supporting sales reporting and communication. Evaluates and implements improvements to sales programs and processes anticipating demands, partner account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.

Principal Accountabilities

  • Provides pre-sales and/or post-sales operational support.

  • Manages order fulfilment.

  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve.

  • Liaises between the customer/partner and sales organization.

  • Focuses on delivering a positive customer or partner experience.

  • Facilitates product and sales information flow.

  • Drives sales operations process improvements.

  • Serves as interface for order status and handles order escalation and SKU management.

  • May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.

  • May be responsible for influencing sales behaviour and capabilities.

Principal Responsibilities

  • Develops, designs, and monitors operational sales tools, tasks and programs

  • Extensive coordination of communications and information dissemination with sales force and cross- functional organizations

  • Leads process improvement programs cross- functionally

  • May play team lead role


  • Ability to analyse detailed information and draw accurate conclusions

  • Strong project management skills

  • In-depth understanding of business environment. Understands industry trends. Consultative skills

  • Understanding of key sales and management reporting tools.

  • Advanced computer skills

Education and Experience

Typically requires 8+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience


EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):




Business Unit:



Ireland - Cork, United Kingdom - Bracknell, United Kingdom - Brentford