Dell Senior Advisor, Channel Sales Operations in Cork, Ireland
Support sales organization through partner, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to channel administration, supporting sales reporting and communication. Evaluates and implements improvements to sales programs and processes anticipating demands, partner account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.
Provides pre-sales and/or post-sales operational support.
Manages order fulfilment.
Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
Liaises between the customer/partner and sales organization.
Focuses on delivering a positive customer or partner experience.
Facilitates product and sales information flow.
Drives sales operations process improvements.
Serves as interface for order status and handles order escalation and SKU management.
May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
May be responsible for influencing sales behaviour and capabilities.
Develops, designs, and monitors operational sales tools, tasks and programs
Extensive coordination of communications and information dissemination with sales force and cross- functional organizations
Leads process improvement programs cross- functionally
May play team lead role
Ability to analyse detailed information and draw accurate conclusions
Strong project management skills
In-depth understanding of business environment. Understands industry trends. Consultative skills
Understanding of key sales and management reporting tools.
Advanced computer skills
Education and Experience
Typically requires 8+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
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Critical Hiring Criteria:
400 - SECURITY
Ireland - Cork, United Kingdom - Bracknell, United Kingdom - Brentford