VMware Technical Support Engineer, with German in Cork, Ireland

Engineers support companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and storage skills.

Responsibilities

Respond to customer inquiries, primarily via email and telephone

Resolve and customer technical issues through diligent research, reproduction, and troubleshooting.

Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

Document all technical inquiries; develop and review content for knowledgebase

Provide training or assistance to junior staff

Participate in testing alpha and beta products

Requirements

Experience in providing technical support to enterprise customers or software customers

Excellent interpersonal skills

Fluent in oral and written German & English

Working knowledge of Linux, Microsoft (Windows Server Families 2008, 2003, Windows Desktop 7, and XP), plus x86 platforms, devices, and networking

Experience with operation and administration of Linux or Unix systems

or

Experience with operation and administration of Windows NT or Windows 2000 systems

Highly Preferred Skills

Hands on experience with VMware ESX Server or VMware products

Experience in working with development organizations in a new product introductions role

Technical Certifications (MCSE, CCNA, Linux Certifications etc.)

Strong Linux or UNIX administration skills Familiarity with the installation and configuration of Linux or UNIX operating systems

Setup and operation of TCP/IP networking on Linux or UNIX systems

Ability to program and debug Perl administration scripts

Good practical working ability with UNIX utilities, including editors and command shells

At least 4 to 6 years of related software and hardware experience

B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

Benefits

VMware extends many benefits to its employees in Ireland, including: free beverages and healthy snacks, paid holidays, comprehensive health cover, life assurance, pension, and share options. The company also offers extensive internal training opportunities and an external education assistance program to help employees develop both professionally and personally

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.