VMware Technical Support Engineer in Cork, Ireland

Responsibilities

Respond to customer inquiries, primarily via email (70%) and telephone (30%)

Resolve and customer technical issues through diligent research, reproduction, and troubleshooting.

Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

Document all technical inquiries; develop and review content for knowledgebase

Provide training or assistance to junior staff

Participate in testing alpha and beta products

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.