State Street Operations Manager, Vice President in Dublin City Centre, Ireland

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Specific Duties

Main Purpose:

This position plans, develops and delivers both internal and external complex transformational projects for both International Financial Data Services and (IFDS) clients from inception through completion. The Transformation Program Director is responsible for the overall oversight and delivery of solutions that will meet the requirements of the Program specification and appropriate updates to and approvals from the Board in relation to program strategy, direction and resources. In addition the Transformation Program Director provides oversight of the projects’ scope, budgets, schedules, and risks, making appropriate trade-offs as necessary


The Transformation Program Manager will have primary responsibility for the following:

  • Oversee all aspects of project delivery within the Transformation Program including reviewing project scope, specifying deliverables, estimating project duration, effort and cost, managing project budget, creating project plans, detailed schedules and managing Statements of Change (SOCs);
  • Manage and Coordinate the organization of project activities within the assigned portfolio’s program/s ensuring that projects are completed within scope, on time and on budget and to the satisfaction of the client;
  • Identify, assess, and mitigate project risks as appropriate;
  • Provide guidance and support to BAs on OOM and SOW requests, before they are packaged and delivered to the Program stakeholders;
  • Provide feedback to Program stakeholders and internal sponsors on OOM and SOW demand vs. resource availability to prioritize estimate requests;
  • Successfully manage overall transformation program and provide oversight to project managers during the programs’ life-cycles;
  • Ensure the PMs responsible for project delivery are adhering to IFDS outlined standards and processes;
  • Act as the primary escalation point for PMs/PLs/PCOs /BAs to overcome obstacles to project deliverables that require management coordination with other IFDS departments and jurisdictions;
  • Ensure Program success by overseeing day-to-day operations through the application of best practice in project management principles and methodologies;
  • Maintain regular communication with all team members and stakeholders to ensure necessary and appropriate steps are taken to resolve issues, which may impede progress or compromise achievement of project’s objectives;
  • Regular reviews of project status, activities and tasks, risk and issues on each project to present to Business Boards, Heads of Business and major project stakeholders;
  • Work closely with Head of Business and Talent Acquisition to ensure all approved project initiatives are resourced accurately and timely;
  • Make recommendations on project prioritization and resource management;
  • Provide feedback from a post-completion analysis of all projects;
  • Work with the PM Team to define and update standards and processes and contribute to continuous improvements within the team;
  • Provide management direction to Project Managers; assign project responsibilities to the Project Managers; ensure the effective use of project management.


  • Build and maintain strong relationships and provide value-added communications at all levels in the businesses;


  • Managing, delegating and overseeing work delivered by other member(s) of the team;
  • Set performance goals and objectives for the Project Managers;
  • Provide training, coaching and facilitate career and development planning to project managers, project leaders and project coordinators working on deliverables;
  • Coaching and developing staff member skills sets. Knowledge transfer within the team and to appropriate Change and Operations staff.

Strategy & Values

  • Aligning to the overall IFDS business strategy & delivering relevant business objectives;
  • Upholding IFDS values at all times;
  • To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

Core Requirements


  • To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled;
  • To comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.


All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

  • To be quality driven, aiming for 100% accuracy and timeliness of delivery;
  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external);
  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;
  • To communicate and promote the values which reinforce and support a consistent quality culture

Knowledge and Competency Requirements


  • A minimum of 8 years corporate program / project management experience (as a project manager);
  • PMP certification;
  • Conversant in various tools for statistical analysis, management, project scheduling, and time tracking software;
  • Detail oriented with excellent analytical and problem solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous;
  • Forward thinking – anticipates & plans to deal with future events, trends, problems & opportunities;
  • Exhibit excellent organizational and teamwork skills;
  • Excellent English - written, verbal and presentation skills are necessary to effectively convey goals and initiatives to team members and Board members / senior management;
  • Extensive experience in direct customer contact and presentations;
  • Strong organizational, leadership/decision making, creative problem-solving skills and the ability to manage multiple projects to tight timelines, attention to detail – disciplined ability to prioritize;
  • Leadership and expertise in team building;
  • Proactive, energetic, professional self-starter with excellent communication and interpersonal skills, and the ability to work effectively in cross-functional and cross jurisdictional teams, in addition to working independently where required;
  • Ability to exhibit maturity, reliability and stability by adhering to commitments is critical in order to maintain business credibility;
  • Flexibility of approach to respond to changing strategies and tactics;
  • Experience of organisational change initiatives;
  • Experience of owning group wide strategic projects from conception to delivery;
  • Proactive, and self-motivated;
  • Ability to coach, mentor and facilitate individuals and teams;
  • Good knowledge of Outlook, Word, Excel


  • Intimate knowledge of the software development lifecycle (SDLC);
  • 3 years of practical experience in the financial investments industry;
  • Knowledge of IFDS products, applications including functionality would be a definite asset;
  • Experience in System / client conversion a definite asset;
  • Previous experience with international trading and settlement workflows such as SWIFT, Euroclear, Clearstream and NSCC ;
  • Previous experience with Clarity, AWD and Open Workbench (OWB) an asset.

  • State Street Job ID: 151286

  • Location: Dublin

To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

Job Title: Operations Manager, Vice President

Job ID: 151286

Full/Part Time: Full FTE

Regular/Temporary: Regular

Location: Ireland - Dublin City Centre