State Street Transfer Agent, Associate 2 in Dublin City Centre, Ireland

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Job Summary

Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.

Job Duties and Responsibilities:

Client Service

  • Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
  • Quality control of transactions processed and client correspondence
  • Assist in the delivery of on the job training and development of other administrators.
  • Ensure business standards and client deadlines are met on a consistent basis
  • Actively initiate Error, Fines & Loss analysis
  • Escalate client issues where necessary

Technical

  • Adhere to procedures in relation to all tasks
  • Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation
  • Identify process efficiencies in the course of their daily work and propose to line managers
  • Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
  • Gain broad expertise on company products
  • Build and maintain internal network of contacts
  • Display thorough understanding of the following tasks:-
  • Issuance of contract notes and settlement confirms
  • Processing of monetary settlement, money in/out and FX process
  • Administration of commission payments
  • Processing of Fund distribution
  • Units in Issue reporting and reconciliation
  • Reconciliation completion and clearance of trades and cash
  • Processing of register maintenance requests

Communication

  • Liaise with other departments in an effective manner
  • Provide/seek regular feedback to team leader

Team

  • Act as an effective team player & deputies for immediate supervisor when appropriate
  • Show organisation skills for oneself and others
  • Display effective team focus by assisting colleagues in their daily routine
  • Positively influencing team morale in order to achieve set standards and goals
  • Show willingness to assume additional tasks in order to share workload within team/department
  • Maintaining a “can do” attitude

General

  • Display initiative
  • Administration of Clients/Investors correspondence
  • Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

Knowledge, Skills & Experience Required

  • Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Excellent organisational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Detailed understanding of procedural, technical and product requirements within Transfer Agency business

Core Competencies

  • Accurate and Precise
  • Team Oriented
  • Organised
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
  • Excellent communications skill

  • State Street Job ID: 164349

  • Location: Dublin

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Job Title: Transfer Agent, Associate 2

Job ID: 164349

Full/Part Time: Full FTE

Regular/Temporary: Regular

Location: Ireland - Dublin City Centre