Citi Administrator - Technology Innovation in Dublin, Ireland

  • Primary Location: Ireland,Leinster,Dublin

  • Education: High School Diploma/GED

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17042557



Opened in 2009 the Citi Innovation Lab Dublin was the first Lab in Citi’s now large global Lab network. Operating on a lean start-up model, the labs have the agility to move a new solution from incubation to launch more quickly which allows Citi to bring Innovative new products to market faster.

Citi Innovation Lab Dublin specializes in helping Citi to deliver on its ambition of being the world's leading digital bank. For our corporate clients, the lab focuses on developing new banking channels such as mobile and tablet; exploring new technologies to enhance our client's experience in working with Citi. Through the use big data analytics the Lab helps to create cross-product solutions that improve our client's working capital, stabilize their supply chains and improve their processing efficiency.

For our public sector clients, the lab focuses on solving key challenges in digitizing the delivery of public services; exploring opportunities inherent in disruptive new technologies such as digital money; and in helping the sector tackle fraud and overpayments in the delivery of government benefits.


The Administrator must be highly motivated, have a proven ability and experienced working with senior client stakeholders.

The successful candidate is expected to manage day to day office management of the lab including but not limited to ownership of the lab events calendar, coordination of client visits, procurement and invoice management and day to day administration support for senior members of the lab team.

The ideal candidate will be an energetic and resourceful team player who is comfortable working in a large team of highly motivated individuals within Citi’s globally innovation lab network.

Job Background / Context :

Citi is committed to becoming the world’s leading, global digital bank and to developing new and innovative ways of working to improve the experience our clients have of working with Citi and its products.

We are looking for candidates who will help maintain our success as leaders within global Payments and accelerate our efforts to become a major part of the future of Payments and Digital Money.

Key Responsibilities : In this role, you will be handling the following (but not limited to) responsibilities:

  • Provide administrative support to the Head of the Innovation Lab and the Head of Technology (extensive calendarmanagement; booking international travel and accommodation; organising internal and external meetings, tele and video conferences; expense reports; minute taking)

  • Organisation and coordination of complex meetings with external clients

  • Providing back up support for the Lab team: arrange and manage Innovation workshops and senior sponsor visits to the lab

  • Create new & maintain existing partner and vendor relationships

  • Coordinate and support the creation of SOW estimates, proposals and tenders

  • Office management: maintaining the condition of the office and arranging for necessary repairs; ordering stationery and office supplies; liaising with IT specialists to resolve issues; coordinating on and off boarding of new hires/leavers; processing invoices and raising Purchase Orders

  • Effective upward and downward communication on all notableprogress to all key stakeholders

  • Manage the Innovation lab websites and periodic communications out to TTS Product and Tech on lab projects and progress our portfolios.

  • Own the administration of the labs projects with in the project management systems

D evelopment Value : This role provides significant opportunities:

  • You will gain significant experience of the technologies and businesses involved across Citi applications, giving you exposure to new and existing methodologies and systems as well as the opportunity to work with multiple teams around the globe.

  • As a member of the Innovation Lab you will have to opportunity to work with a team of highly motivated, T-shaped, smart individuals whose daily job is to think out of the box and look for disruptive opportunities with a commercial benefit.

  • Exposure to newly released and upcoming technologies and the ability to positively contribute to the strategies of the business

By working within the senior leadership team of the innovation network you will be highly visibly across the Citi and will have access to a get number of Citi’s executive management team.



  • The ability to drive productivity within the team, help maintain excellence in delivery and exceed customer expectations.

  • Proven history of working as a single point of contact for key third party vendors

  • Provide general support

  • Event organisation

  • Experience with accounts or managing invoices.

  • Proven ability at managing and maintain schedules, appointments and travel arrangements

  • Comfortable with working in rapidly evolving landscape.

  • Ability to collaborate effectively across diverse groups from senior stakeholders and clients to junior team members.

  • A number of skills will be strengthened by this position including senior stakeholder management, tactical & operational solution provision, and senior internal/external client interaction.


  • Extensive years experience in a similar role.

  • Project management and Event management experience.

  • Experience supporting the day to day activities of senior managers working in a high paced environment.

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


  • Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools.

  • Highly effective written and oral communication skills

  • Excellent organizational skills.

  • Promote teamwork and maintain effective communication within and across groups.

  • Promote and drive continuous process improvement especially in code quality, testability & reliability