Citi Business Analyst – Operations Readiness – FTC 12 months in Dublin, Ireland

  • Primary Location: Ireland,Leinster,Dublin

  • Education: Bachelor's Degree

  • Job Function: Institutional Client Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17048310


Job Purpose:

To work as part of the Change Management Team and assist in Projects relating to Transfer Agency. The role will involve working with the stakeholders and Project Manager through all stages of the project lifecycle.

Specific responsibility for Operational Readiness, working with the Op Readiness lead to plan and ensure a series of seamless client migrations in H1 2018.

Job Background/context:

Citi is operating in a continually changing environment and Change Management is a key part of that in driving forward sustained changed in a complex and challenging market environment.

The individual appointed will form part of the team which will drive initiatives identified by Citi’s Product and Operations teams.

The focus for the appointee will be as a Business Analyst on Transfer Agency projects that are being rolled out in 2016/2017.

Key Responsibilities:

Successful candidate will be responsible for completing analysis of upcoming enhancements to ensure they fit the business needs and for testing packages delivered from third party vendors to ensure what has been delivered matches requirements as defined in project documentation. They will also have a role in managing/supporting an offshore testing centre.

In respect of these, they will be responsible for:

•Requirements gathering (including facilitation of workshops) and documentation of business requirements for the system including reporting.

•The preparation and delivery of the testing phase (including functional and regression testing) for the system and processes, including developing, executing and documentation of test plans, test cases and results.

•Assist with the co-ordination, support and execution of User Acceptance Testing.

•Working with Operational Areas in regard to each phase of the project to ensure input, engagement, and that operational requirements are reflected in the project deliverable

•Working with Operational Readiness in preparation for go-live.

•Work as part of the project team

•Supporting the operating model design, systems migration process and process re-engineering

•Assess, understand and manage interdependencies with other work streams

•Contribute to other work-streams as the need arises.

•Act as system SMEs as required.

Development Value:

•Opportunity to work on a high profile project

•Work in partnership with internal and external parties such as senior management, operations and vendors

•Grow and develop project skills and Transfer Agency knowledge

•Develop system testing skills.

•Gain experience in working with a third party vendor.




•This position requires an individual with a proven record of delivering complex work-streams within a projects and operational environment

•Extensive years industry experience in Fund Administration in a Business Analyst / Tester role

•Demonstrable understanding of TA processes

•Understanding of project management methodologies.

•Experience in planning and execution of UAT, including working with offshore UAT teams.


•Bachelor’s degree in accounting/finance/business studies/technology or equivalent desirable project management certification by a reputable organization (i.e. PRINCE II) preferred.

•Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

Skills and Competencies:

•Strong analytical skills

•Excellent organisational, planning and prioritisation skills and experience operating within a high pressure environment.

•Problem solving ability and good business judgement – knowing when to escalate, who to keep informed to identify next steps/resolution

•Demonstrated ability to work independently with minimal supervision, self starter, adaptable

•Strong communication and stakeholder management skills.

•High degree of accuracy and attention to detail

•Ability to negotiate with and influence internal operational staff at all levels and project counterparts

•Ability to manage numerous competing concurrent activities and complex integration solutions

•Familiar with Change Control cycle and applying same to their work-stream.

•Effective time management and ability to adhere to deadlines is required.

•Excellent verbal and written communications skills, displaying professionalism at all times

•Highly PC literate (e.g. Visio, Project, PowerPoint, Quality Centre, Advanced Excel, Word, Outlook)

•Highly motivated

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer