First Data Client Service Representative in Dublin, Ireland

First Data are looking for a Client Services Representative who would like to join a dynamic team with exciting career opportunities within the payments industry.

Duties: Included in the role but not limited to;

  • Implementing and maintaining new and existing client accounts.

  • Taking ownership for query analysis, investigating and resolving client queries.

  • Managing query responses via telephone, email & internal systems ensuring SLAs are consistently achieved.

  • Analysis of statistical and production data in order to identify solutions to client issues.

  • Escalation of critical issues to management .

  • Assist in coaching and up skilling of team members as and when required.

    Skills

  • Exceptional standard of communication skills, written (English) and telephone skills.

  • Client focused, with the ability to identify, empathise with and satisfy client needs.

  • Advanced problem-solving skills and proven ability to think logically

  • Ability to schedule tasks in an effort to manage time and priorities.

  • Self motivated with the ability to work on own initiative or as part of a team.

  • Ability to work under pressure to tight deadlines, with a drive and commitment to delivery.

  • PC literate (MS Office, SQL)

    Experience

  • Previous experience of working in a client focused environment. (Within payments industry - desirable)

  • Evidence of previous troubleshooting experience.

    Business Requirements

  • This role will require the individual to provide bank holiday cover on an adhoc basis and may also require the individual to provide evening and weekend cover on a rotating basis. The individual will also be required to work alternate shifts between 8am and 6pm.

    About First Data

    First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world.

    Spanning the globe, we have 24,000 experts (owner-associates) helping First Data to deliver secure and innovative payment solutions for our customers. At First Data, you can join a world-class team that powers every aspect of the payment process.

    We play a significant role in moving the global economy, processing over 2,500 transactions every second. First Data is a thought leader in the payments marketplace, shaping the future of global commerce with our broad portfolio of innovative, reliable and secure solutions.

    First Data is committed to staying at the forefront of our industry; we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty.

Job: *Client Service Analyst

Title: Client Service Representative

Location: Ireland-Dublin-Clonskeagh-Dublin - Unit 9 Richview Offic

Requisition ID: 2109980