LinkedIn Consumer Support Specialist - Dutch in Dublin, Ireland
Consumer Support Specialist - Dutch
The Customer Advocacy team in Dublin is comprised of 24+ Customer Advocates supporting our members globally in over 21 different languages. We support both our premium and non-premium products and work to strict service levels in order to provide our members with a world class experience. If successful in this position you will play a key role in helping shape the future of what excellence in service means! This is a great opportunity for experienced professionals seeking a career with a fast paced, growing company.
Interact with LinkedIn s members on a level that supports the full customer experience
Provide education to LinkedIn s professionals in a multi-channel communication environment (email, chat, social media)
Develop expertise on a variety of LinkedIn s products and features. Assist members with product information and site navigation
Establish effective working relationships across multiple departments
Support members on technical issues using advanced trouble-shooting skills
Effectively identify problems and issues by performing relevant research using appropriate tools.
Ensure potential bugs are escalated to correct departments whenever necessary
Attend ongoing technical and nontechnical training and development related to existing and potential future roles
2+ years of experience in Online Customer Support
Fluency in written and conversational English and native Dutch
Exceptional written and verbal communication skills using a range of established communication channels
Consistent and appropriate sense of urgency combined with proper discretion in resolving issues is critical in this role
Ability to handle customer queries in an emphatic and positive approach
Ability to work in a fast paced environment and be able to quickly adapt to change
Previous experience working in a target driven organization (such as Productivity & Customer Satisfaction)
In-depth knowledge of social media with an emphasis in professional networking in advantage
Strong working knowledge of Microsoft Office and CRM tools
Note: This role is based in Dublin, Ireland. You must have a valid EU work permit to apply for this role.