LinkedIn Consumer Support Specialist - Dutch in Dublin, Ireland

Consumer Support Specialist - Dutch

The Customer Advocacy team in Dublin is comprised of 24+ Customer Advocates supporting our members globally in over 21 different languages. We support both our premium and non-premium products and work to strict service levels in order to provide our members with a world class experience. If successful in this position you will play a key role in helping shape the future of what excellence in service means! This is a great opportunity for experienced professionals seeking a career with a fast paced, growing company.

Responsibilities

  • Interact with LinkedIn s members on a level that supports the full customer experience

  • Provide education to LinkedIn s professionals in a multi-channel communication environment (email, chat, social media)

  • Develop expertise on a variety of LinkedIn s products and features. Assist members with product information and site navigation

  • Establish effective working relationships across multiple departments

  • Support members on technical issues using advanced trouble-shooting skills

  • Effectively identify problems and issues by performing relevant research using appropriate tools.

  • Ensure potential bugs are escalated to correct departments whenever necessary

  • Attend ongoing technical and nontechnical training and development related to existing and potential future roles

Basic qualifications:

  • 2+ years of experience in Online Customer Support

  • Fluency in written and conversational English and native Dutch

Preferred qualifications:

  • Exceptional written and verbal communication skills using a range of established communication channels

  • Consistent and appropriate sense of urgency combined with proper discretion in resolving issues is critical in this role

  • Ability to handle customer queries in an emphatic and positive approach

  • Ability to work in a fast paced environment and be able to quickly adapt to change

  • Previous experience working in a target driven organization (such as Productivity & Customer Satisfaction)

  • In-depth knowledge of social media with an emphasis in professional networking in advantage

  • Strong working knowledge of Microsoft Office and CRM tools

Note: This role is based in Dublin, Ireland. You must have a valid EU work permit to apply for this role.