Tableau Software Deal Desk Coordinator in Dublin, Ireland

Deal Desk Coordinator

Department: Operations

Location(s): Dublin, Ireland

Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. But don’t take our word for it—read what analysts like BARC and Gartner have to say about us. (Spoiler: You’ll find terms like “Leader” and “#1.”)

Tens of thousands of companies and organizations have chosen Tableau. From the executive suites of Fortune 500 companies to the jungles of Central America, from immunology research labs to high school robotics club meetings, our software can be found anywhere people have data and questions. Additionally, journalists, bloggers, and major media web sites have embraced our free product, Tableau Public, for its ability to help them share data online in the form of interactive visualizations. Check out all of our products at: www.tableau.com/product-tour at http://www.tableausoftware.com/product-tour .

Tableau’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.

To learn more about Tableau’s mission, please visit: http://mission.tableau.com at http://mission.tableausoftware.com.

Description

What you’ll be doing… *LI-EO1

  • Supporting your local Sales territory and the global team by preparing and approving quotes, advising on deal structures and processes, and fulfilling completed orders.

  • Ensure efficient execution of deals through standard flow processes on an ongoing basis. Anticipate and align to support account teams’ business needs in successful execution of deals on a monthly, quarterly and annual basis.

  • Evaluate and answer internal and external inquiries, routing to supporting teams where necessary, and following up to ensure satisfactory closure.

  • Review and verify incoming orders for accuracy, including confirming contract terms, contact and billing information, pricing, policies, existing legal agreements/pre-existing terms, promotions and purchase order terms and conditions.

  • Work with Sales Management, Finance, Legal, and Customer Operations members to create deal reviews for approvals/sign-off and determine best action for fulfillment issues as required.

  • Use Salesforce.com and other tools to accurately profile customer accounts in order to create quotes/schedules/amendments that reflect product upgrades and conversions, consolidation and co-termination of maintenance renewal and add-on orders with cumulative discounting structures

  • Maintain Special Handling Objects, Pricing Agreements and other customer records and be subject matter expert on the nuances of customer accounts within your territory.

  • Operate as an escalation point to business partners for quote-to-cash operations, ensure compliance with published sales and business approval policies, and coordinate policy exception requests where appropriates

  • Help support system tie-outs and delivery timing/completion details for revenue recognition with Services, Accounting and Customer Service teams.

  • Act as the primary liaison with all cross-functional business partners involved in the order process to facilitate deal closure.

  • Drive deal efficiencies by establishing productive working relationships and feedback structures with Sales, Legal, Finance, and Operations management.

  • Support the Customer Operations Management, Executive, Marketing, Channel and Sales Teams for customer specific tasks as required.

  • Participate in special projects as needed and contribute to process enhancement initiatives.

Who you are… *L

  • Commercially focused & Process driven. Familiarity of Deal Desk, Contracts, Order Management, Sales operations or similar functions for software sales a distinct advantage

  • Experienced. Significant experience of order transaction processing and/or customer service experience in a business environment processing a high volume of transactions of varying degrees of complexity using a computer-based order entry (CRM or ERP) system

  • Understanding . Knowledge of enterprise software, especially sales and procurement processes, purchasing agreements and purchase order terms & conditions. Experience with SalesForce.com, licensing models and MSLA/SLAs preferred

  • Quick Learner & Problem Solver. Issue/inquiry identification and resolution experience. Ability to learn quickly and follow processes and policies while providing solutions in occasionally ambiguous situations in a fast paced environment

  • Excellent Communication. Clear and thoughtful communicator with exceptional critical thinking skills

  • Service Minded. You deliver customer and partner support like you expect to receive it; with excellence

  • Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful

  • Flexible. Must be able to work flexible / on-call hours on a rotating schedule – including evenings, holidays and weekends if necessary to ensure timely and accurate completion of work deliverables on a daily/monthly/quarterly basis.

  • Educated. Bachelor’s Degree or related experience required.

  • International. (For Dublin base role) Fluent English required. A second European language, especially French or German, a distinct advantage.

You are a Recruiter! Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping Tableau continue to build one of the best companies in the world.