CPM eir Telephone Executive in Dublin, Ireland

Reporting to the Inside Sales Manager, this role will involve:

The delivery of sales targets through acquisition of new customers for eir SMB, particularly in the following areas.

  • To achieve required sale targets

  • Ensure that all sales quality targets are achieved

  • To convert “leads” supplied by the client to exceed defined sales targets within the agreed SLA

  • Convert sales using various channels – Primarily Phone

  • Complete regular reports for all Sales applications + Pipeline

  • To engage with other areas of the Business to ensure sales are completed.

  • Ensure that any communication with customers is dealt in a professional manner

  • Analysing feedback from our customers and report into your line manager

  • To ensure that all process manuals are updated regularly.

  • Ability to problem solve and generates new ideas and ways of working.

  • Proactively under take all tasks and have the ability to think on your feet.

  • To undertake any other duties and responsibilities as instructed by your line manager.

  • Deal with customers queries and complaints within the company SLA


  • To represent the client in a consistently professional manner;

  • To understand the customers’ industry and requirements;

  • Daily CRM access to ensure all information is updated regularly;

  • Organise paperwork and reports

  • Sell a solution that delivers value to both the customer and to the client;

  • To generate new ideas and ways of working;

  • To consistently strive to reach highest standards of performance for customers;

  • To ensure at all times that you operate in an effective and efficient manner to complete all tasks;

  • To undertake any other duties and responsibilities as instructed by your line manager.

  • Demonstrate understanding of the clients portfolio and competitive market

  • Experience within the Telecoms market desirable.

  • 1-2 Years Sales Experience

  • Very strong focus on results and achieving set targets daily, weekly and monthly.

  • Positive attitude interacting with customer, colleagues and client.

  • Excellent communication and interpersonal skills

  • Teamwork orientated individual able to share best practice and add to positive team dynamic.

  • Works on own initiative and is continually looking at ways to improve sales performance.

  • Strong analysis and judgement skills to prioritise opportunities.

  • Self-motivation and drive to deliver consistent results.

  • Must have basic PC Skills. Microsoft Excel and email etiquette experience is essential.

  • Experience with a CRM tool is desired. com experience is preferred

  • Demonstrate a belief in the importance of the customer and a willingness to meet and exceed customer expectations

ID: 2017-1864

External Company Name: CPM

External Company URL: http://www.ie.cpm-int.com/home