PayPal Enterprise Account Manager - Iberia in Dublin, Ireland
Enterprise Account Manager - Iberiain Dublinat PayPal
Date Posted: 10/3/2017
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 10/3/2017
Job ID: R0021096
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
PayPal is the leading global online payment service built for the digital age. We now have over 197 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $102 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.
We are looking for talented professionals for the position of Enterprise Account Manager, supporting the Spanish and Portuguese Market from our office in Dublin.
The Spanish and Portuguese Enterprise Account Manager position is a fundamental component of the PayPal Merchant Support team, serving as a primary contact for a portfolio of strategically important clients, including high-profile and high-revenue generating merchants.
As an Enterprise Account Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant you will help identify opportunities for growth and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business.
A critical component of the Enterprise Account Manager is remaining up-to-date on industry nuances, so as to best advise their clients in this space. Key part of the role is working in tandem with the Relationship Manager out of the Italian Business Unit to best support the merchants needs.As owner of the operational relationship you will act as merchant’s primary source of contact for PayPal product information and communication on critical operational issues including risk management, fraud issues, negative account actions including limitations, placement of reserves and withdrawal limits.The Enterprise Account Manager is expected not just to address the issues we see today, but to be forward thinking and look at how we can prevent future issues and position PayPal and the relationship with the merchant for further business growth.This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by the merchant.
Maintain industry expertise and advise strategic client base given their unique environments (20%)
Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation. (30%)
Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
Working with other departments to address and resolve merchant questions, concerns and issues. (10%)
Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
Drive for Results
Spanish, Portuguese AND English are required for this position
•Excellent organizational, communication (written and oral), and interpersonal skills.
•Self motivated, target driven independent worker
•Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
•Strong Relationship Management Skills
•Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).
Basic Qualifications :
•Five+ years experience within a customer service, client relationship management environment or university degree plus three years experience.
•2+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment.
•Bachelors Degree or equivalent work experience
•2+ years sales or business development experience in one or more of the following areas: internet company, financial institution, payments processor, or telemarketing firm.
•Payments industry knowledge and experience is preferred, but an ability to learn quickly and communicate effectively within the business language of a market or vertical with a clear understanding of the complexities of the industry is a must.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.