Dell Enterprise Technical Support Analyst - Storage 24x7 - Flexible Shift (17000RL0) in Dublin, Ireland
Enterprise Technical Support Analyst - Storage 24x7 - Flexible Shift (17000RL0)
Job ID R02727
Date posted 10/09/2017
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EMEA Enterprise Technical Support Analyst Storage 24/7
The EMEA Enterprise Support Centre in Cherrywood is a multilingual support centre offering high complexity technical support to Dells Server, Storage and Advanced Software customers. To keep ahead of the cutting edge technology we support, we place a high emphasis on training, industry certification and skills development. Only through developing our people can we truly offer award winning support to our customers.
We look for technical experts with professional IT experience and a passion for delivering great customer service. Whether your background is in hardware or software, or youre at home with both, a career with us promises great training and development, a fantastic work/life balance and real opportunities to progress. Language skills are a must, as we support our EMEA customers in 20 different languages.
Responsible for the overall customer satisfaction of Dells server and storage customers with 24x7 warranty. This position is shift based offering support to Dells 24x7 customers. Work as a part of a team to provide outstanding technical support to enterprise customers with EqualLogic and Compellent SAN solutions.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintain the highest levels of customer satisfaction.
Assist co-workers whenever necessary to promote a team environment
Work with management to help identify and successfully implement areas for business improvement
Stay up to date with relevant industry certifications (VMware, Cisco, Microsoft, etc)
KNOWLEDGE, SKILLS, AND ABILITIES:
Working knowledge of at least 3 of the following: VMware, Hyper-V, XenServer, Windows Server, Linux
Strong understanding and proven work experience with Cisco or Brocade based SAN infrastructures
Strong understanding and proven work experience with server and storage hardware
Strong problem solving and analytical skills
Self motivated and results driven
Strong customer handling skills
Excellent planning, priority and time management skills
Strong interpersonal skills, ability and approachability
Excellent verbal and written communication skills; must be fluent in English
At least 3 years experience in enterprise technical support or systems/network engineering.
EDUCATION / CERTIFICATION:
Desirable:- Degree/Diploma in IT related discipline
Desirable:- VCP, CCNA, MCITP, EMCPA, LPIC
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.