Dell Enterprise Virtualization (Microsoft) and Systems Management Specialist in DUBLIN, Ireland
Enterprise Virtualization (Microsoft) and Systems Management Specialist
We have an unrivalled opportunity for an experienced Enterprise Solutions Support Advisor to work in our EMEA ProSupport Enterprise Expert Centre, offering the highest level of solutions support and remote advisory services to Dell’s Enterprise customer base on high-end/high value-add enterprise solutions/technologies including messaging, back-up/recovery & archiving, virtualisation, operating systems, networks & security and databases. No other centre offers you such a high level of exposure to such a large enterprise client base and the associated enterprise solutions and technologies.
As part of the Solutions Support Team (SST) you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise customers.
Your main responsibilities will involve:
Delivering Level 2 support for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds.
Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s). Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries.
Attending required technical training sessions and making effective use of lab time while securing relevant industry certifications.
Co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages
Act as a trusted advisor to the management team on the technical front.
Willing to work a weekend (Sunday) shift.
Your skills and qualifications will ideally include:
Expert knowledge of Windows Server 2012 and Windows Server 2008, Active Directory, Microsoft Clustering, Hyper-V, SCVMM, Azure, Azure Stack, Storage Spaces and Microsoft RDS/VDI.
Advanced knowledge of at least one of Microsoft Exchange, Azure Pack or System Centre suit (SCOM, SCCM)
Expert knowledge of User/Kernel Dump analysis, Network protocol & packet analysis, PowerShell, Pal, ETL trace analysis & Xperf. - (Highly desirable)
Working Knowledge of the following SAN / Network technologies & protocols (ISCSI, FCOE, Fibre, DCB, RDMA)
Knowledge of other virtualisation technologies such as VMware ESX, VMware View, Xen Server or Xen Desktop is an advantage.
Industry certifications (Any 1 minimum) - MCSE 2012 Private Cloud, Server Infrastructure or Azure, MCITP Exchange or SQL Server, CCNA.
Fluency in English and the ability to speak any of the following languages is a must – German, French or Italian
Whether your background is in hardware or software, or you’re at home with both, a career with us promises great training (and assistance to acquire professional certificates) and development, a fantastic work/life balance and real opportunities to progress. Language skills are a must, as we support our EMEA customers in 20 different languages. Apply today to the Worlds largest start up
Organization: Global Services
Title: Enterprise Virtualization (Microsoft) and Systems Management Specialist
Location: Europe, Middle East, Africa-IE-Leinster-Dublin
Requisition ID: 17000UO1