PayPal German Account Manager in Dublin, Ireland
German Account Managerin Dublinat PayPal
Date Posted: 7/25/2017
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 7/25/2017
Job ID: R0019129
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
PayPal is the leading global online payment service built for the digital age. We now have over 173 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $46 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.
The German Account Manager is the primary point of contact for all operational aspects of merchant processing relationships and is the main source of PayPal product information and communication on critical operational issues for up to 150 SMB (Small to Medium Business) merchants. They identify opportunities for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal may assist in meeting overall profitability objectives.
Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.
Specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant
Work with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management
Work directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues
Work with other departments to address and resolve merchant questions, concerns and issues
Research and problem-solve in order to resolve merchant questions, concerns and issues
Continually learn new industry and product related information
Fluent German and English are required for this role.
Excellent customer relatioship, organisational, communication ( written and oral) and interpersonal skills.
Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
Sales process knowledge
Self-motivated, target driven and independant worker
Open, honest and direct communicator
2+ years' call centre or financial experience
2+ years' of sales or business development experience in one or more of the following areas; an internet company, financial institution, payments processor, or telemarketing firm
Strong working knowledge of external systems and PC based internet and software applications ( internet and Microsoft Office: Outlook, Word and Excel)
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.