Citi Global Custody Product Manager (VP) in Dublin, Ireland

  • Primary Location: Ireland,Leinster,Dublin

  • Other Location: United Kingdom,England,London

  • Education: Master's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17045897


Job Purpose:

This role will be located in Dublin and the incumbent will be responsible for Product solutions, ensuring the highest levels of client satisfaction.

Definition and strategy of the product offering, ensuring Citi grows its position in the market while defending our platinum relationships.

Job Background/context:

Global Custody provides services to a wide range of clients including Insurance companies, Pension Funds, Sovereign Wealth Funds, Asset Managers, Banks, Broker/Dealers, Private Banks and Central Banks

Global custody is a part of the Custody and Fund Services organisation. CFS capabilities include a full suite of fund administration and middle office services as well as custody capabilities in 106 markets

This role will form part of the existing product team and focus on execution of Global Custody strategy within the region.

Key Responsibilities:

  • Execution against strategy to increase revenues and margin in line with EMEA business objectives

  • Enhance GC product to ensure Citi’s offering is highly competitive in terms of capability and client experience vs competitor products, and own and lead initiatives to consistently deliver a leading product and service proposition

  • Partner with CFS Sales organization to complete RFPs, client pitches, contract and commercial negotiations

  • Manage senior client engagement and relationships

  • Monitor service indicators to ensure client satisfaction, measuring actual performance and driving corrective action where required

  • Management of client profitability

  • Business and product management

  • Drive product innovation to determine long-term product direction

  • Issuance of Global Custody marketing materials

  • Maintain industry presence though industry groups, associations and forums



  • Extensive years of plus industry experience

  • Strong understanding of the Global Custody business and external environment

  • Proven leadership ability in a business, client or operational role

  • Demonstrated experience in managing change, including introduction of emerging technologies

  • RFP management and client pitch experience

  • Commercial and contract management experience Skills:

  • Ability to execute in a large matrixed organization

  • Ability to forge strong relationships with senior client contacts

  • Define, document and execute product enhancements

  • Ability to foster teamwork and develop matrix teams to execute client solutions

  • Strong project management and execution skills

  • Presentation skills

Qualifications: graduate / MBA / or postgraduate qualification plus relevant industry experience


As above

The role is a ‘Controlled function’ CF as defined by the Central Bank Reform Act 2010 Regulations 2011.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer