eBay Logistics Specialist in Dublin, Ireland
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POSITION: Logistics Specialist
ORGANIZATION: StubHub, www.stubhub.com (an eBay company NASDAQ: EBAY)
StubHub’s purpose is to connect people through inspiring event experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience.
For more information on StubHub, visit StubHub.com at http://www.stubhub.com/ or follow @StubHub on Twitter at https://twitter.com/stubhub , Facebook at https://www.facebook.com/Stubhub and Instagram or YouTube.com/StubHub.
StubHub One – We act as one team in pursuit of connecting people through inspiring event experiences.
At StubHub, we are:
Driven – We strive for excellence – constantly improving our game
Courageous – We are bold & not afraid to challenge the status quo
Inventive – We see what others don’t & pioneer new paths
Richly Diverse – We recognize & respect everyone as a unique individual
Brand – We experience the world through StubHub
The Logistics Specialist position is a fast-paced, flexible and multi-faceted role. The individual will mainly be responsible for development of our shipping capabilities both nationally and internationally. On a day-to-day basis, the exact remit may change quite a bit depending on the needs of the business but its core will always be grounded in fulfilment and support of ticket transactions in our marketplace.
Due to the nature of the industry and the inherent value attached to each ticket, there is a critical need to have a high attention to detail not only when handling tickets but also when using the various systems to enable events, track sales and support our business partners. In addition, the Field Operations Team is the only team to interact with our customers on a daily, face-to-face basis and thus requires a deep commitment to excellent customer service, professionalism and a positive and engaging attitude.
LOCATION: Blanchardstown, Dublin
PRIMARY JOB RESPONSIBILITIES:
Facilitate and support the delivery of tickets to as close to event time as possible.
Work with other areas of business to ensure all fulfilment related issues are resolved.
Support the company’s various business partners as needed with fulfilment.
Work with the Seller Support team in order to facilitate the seller community, gain relevant feedback and provide superior service for Last Minute Sales.
Build and test the necessary fulfilment logistics for events as needed.
Work directly with the various fulfilment providers in order to ensure an excellent customer experience.
Assist as necessary, in the planning and execution of remote events.
Maintain the highest standard of professionalism and properly represent the brand.
Work to achieve the primary goals of overall operational excellence, individual job satisfaction and career advancement
EDUCATION, SKILLS AND EXPERIENCE
Bachelor’s degree or equivalent.
This position would suit a candidate with experience within technical customer service which involved daily trouble-shooting. FMCG and ecommerce background preferred.
Works with a strong attention-to-detail and is highly self-motivated.
Has the capacity to innovate and problem solve on-the-go.
Proven track record of learning and mastering new systems/tools.
Works to continuously improve and standardize processes.
Comfortable working in and helping define ambiguous situations.
Self-starter but also a team player when needed.
Willing to work non-traditional hours (i.e. evenings, weekends, holidays) from time to time.
Able to travel throughout U.K. and the E.U. as required.
View our accessibility info at https://www.ebayinc.com/accessibility/
eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org. We will make every effort to respond to your request for disability assistance as soon as possible.