Oracle NOC Engineer in Dublin, Ireland

NOC Engineer

Preferred Qualifications

Oracle's Cloud Infrastructure team is building a next generation Infrastructure-as-a-Service that support the most demanding mission-critical customer requirements, operating at cloud scale to provide a secure, distributed, multi-tenant cloud environment.

We are looking for strong NOC Engineer who will partner with our engineering teams to ensure the availability of our infrastructure and networks. You'll play a direct role in troubleshooting and resolving issues, improving our visibility into fault areas, devising operational procedures, and ensuring we are always focused on our customers first.

Responsibilities

  • Provide first line troubleshooting and information gathering from business customers via phone and email.

  • Incident manager during critical issues coordinating efforts among internal teams and the NOC, ensuring issue resolution, and providing communication back to customers.

  • Work with engineering to drive improvements in NOC applications and tools.

  • Provide quality support following standard operating procedures and directly help to craft those procedures.

  • Communicate clearly and professionally with all internal and external customers.

  • Identify recurring issues and escalate appropriately for permanent resolution.

Qualifications

  • CCNA, JNCIA, or equivalent experience

  • Strong experience within a Linux based environment

  • Natural aptitude for dealing with people

  • Excellent verbal, written, and interpersonal skills

  • Able to quickly assess and address problems, escalating as necessary

  • Strong analytical and reasoning skills

  • Detail oriented and capable of working on multiple problems at once

  • Must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends

Detailed Description and Job Requirements

Assists with analyzing complex business problems to be solved with automated systems.

As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Job duties are varied and complex; independent judgment needed. May have project lead role. Prefer 5 years relevant experience and BA/BS degree.

Job: Information Technology

Location: IE-IE,Ireland-Dublin

Job Type: Regular Employee Hire

Organization: Oracle