Oracle NOC Manager - IaaS in Dublin, Ireland
NOC Manager - IaaS
Oracle Cloud Infrastructure Team (Bare Metal Cloud)
Do you like being part of a high-functioning team, learning new things and have a passion for all things cloudy? Do you want to be an integral part of transforming the Internet landscape? If you want to work in a forward thinking environment and experience rocket ship growth and career advancement, this is the perfect fit!
This is an opportunity for a NOC Manager that will be responsible for the management of NOC engineers in a 24/7 environment. This position will be responsible for the day to day activities of the technical staff as well as the management of service performance issues as they arise. This position will also be charged with the competent execution of business improvement processes related to, monitoring, and SLA delivery.
Escalation point of contact for all major issues during their coverage period
Generate reports and metrics to be used in weekly meetings.
Responsible for staying on top of all event, incident, and requests/change management for all during their shifts.
Ensures timely and accurate notifications are sent out to stake holders during incidents.
Compile and distribute daily turnover report detailing events and outages that are either ongoing or recently resolved on shift.
Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.
Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during service events.
Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system.
Resolves any scheduled maintenance or major outage issues escalated from direct reports
Strong ability to aid in analysis of and documentation of root-cause analysis
Ability to make decisions and solve problems while working under pressure
Ability to work with others to resolve problems, handle requests or situations
Ability to work and communicate with remote teams
Knowledge of tunneling technologies such as L2 and L3 VPN's
Knowledge in local and wide area networking communications
Knowledge of hardware, network operating systems and troubleshooting skills
Knowledge of Switching and Routing Architectures
Knowledge of support systems for network management and element management systems
Knowledge of protocols such as OSPF, BGP and MPLS
Strong oral and written communication skills, ability to thrive in a fast paced team environment and multitask many ongoing issues simultaneously.
Comfortable collaborating with teammates and service teams.
Detailed Description and Job Requirements
Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.
As a manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and suggest improvements to the architecture.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
Job: Product Development
Job Type: Regular Employee Hire