Facebook Operations Program Manager - Global Provisioning Process and Support in Dublin, Ireland
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Facebook is seeking an Operations Program Manager with web and enterprise infrastructure environment experience. The Infrastructure Services and Operational Support team designs, implements and continuously evolves systems and processes to support all aspects of network and data center operations. In this role you will work closely with Facebook Data Center Managers, network and software engineers, key Infrastructure business stakeholders, and end users to devise technical solutions for business problems and own delivery from concept to creation. The Operations Program Manager will support our global provisioning team’s deployments, operations, and tools. The program will support the growth, management, and 24x7 upkeep of Facebook.
This position will be located in Dublin, Ireland with domestic and international travel required.
Manage highly cross-functional site infrastructure projects in a matrix organization covering a range of areas (data center, production engineering, and infrastructure software engineering).
Work closely with production engineering, software engineering and site operations teams in Menlo Park, Seattle, Dublin and other US and EMEA locations to drive high-impact projects to successful completion
Oversee incremental roll-out of new systems and enhancements, regularly update stakeholders on resolution of issues while new changes are bedding-in.
Identify operational pain points and opportunities to improve business practices and drive internal process improvements across multiple teams and functions.
Review operational issues and determine if a technology solution is required or a process correction needs to be made.
Conduct business process re-engineering reviews to innovate on business processes and define ways to improve their efficiency and effectiveness.
Elicit detailed business requirements by engaging the business to capture clear functional design artifacts using techniques like use cases, data diagrams and process flow diagrams.
Provide hands on program management during analysis, design, development, testing, implementation, and post implementation phases.
Lead/Support all business readiness activities including training, testing and rollout. Work independently with minimal supervision.
Foster a culture of data driven decision making.
Drive continual improvement of cost productivity.
Identify areas of risk and drive mitigation with subject matter experts within the organization.
Bachelor’s degree in computer science, systems engineering, electrical engineering, MIS, or a related field.
Certified qualification in Project Management. e.g. PMI/PMP, Prince2, Scrum Master or equivalent.
Minimum 6 years of work experience in Product or Technical Program Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space.
Demonstrated ability to quickly adapt and learn new skill sets.
Strong analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure.
Strong organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment.
Excellent verbal and written communication skills and demonstrate attention to detail.
Be independent and thorough in examination and analysis, alongside results oriented.
Ability to collaborate with different individuals across external organizations, within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks.
Cross-functional leadership skills.
Resourceful, action-orientated with the ability to get things done and overcome obstacles and develop creative solutions to problems.
Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
Strong systems development and deployment experience preferred.
Experience of operations software project management.
Knowledge of compute, store and networking technologies.
Data center operations knowledge.