Abbott Order Management Analyst- Dutch in Dublin, Ireland
Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 73,000 people.
Abbott in Ireland
In Ireland, Abbott employs almost 3,200 people across 11 sites. Abbott has six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third party manufacturing management operation in Sligo. It has commercial and support operations in Dublin and shared services in Dublin and Westport. Abbott serves the Irish market with a diverse range of health care products including diagnostics, medical devices, nutritionals and branded generic pharmaceuticals. Abbott has been operating in Ireland since 1946.
Finance Shared Services Centre (FSSC)
Abbott Ireland support a number of Abbott’s European businesses and are in the process of setting up a Finance SSC in Ireland to maximize the scope of services. You will be working as part of a dynamic and diverse organisation alongside outstanding people who are forward thinking, collaborative and recognised leaders in their areas. We can offer an excellent benefits package including a clear career development path. We invest in our people’s ongoing learning and professional development.
The Order Management Analyst is accountable for the End to End management of the order process in line with company guidelines and policy whilst ensuring the optimum client experience. Build effective relationships with divisional sales, logistics, distribution and other shared service function to ensure prompt resolution to execute at the required standard
Main Responsibilities include:
Support the migration of processes and services to the regional shared service organization, to include:
Contribute to Plan to migrate activities to a regional captive service center, satellite centers or outsourced partner(s)
Meet the agreed performance measures, KPIs, and goal setting processes.
Perform day to day shared service accounts receivable functions within the defined process standards working across captive and outsourced teams.
Monitor and resolve order and sales interface issues
Manage and process orders from an end to end perspective including managing open orders and prioritisation
Manage customer calls volume and deliver outstanding customer experience
Manage track and resolve disputes and route to local affiliates when required.
Execution of operation metrics and SLA reporting
Liaise with internal contacts including sales & marketing, logistics, planning, distribution, and other shared service functions
Liaise with external parties as appropriate in order to execute effectively
Propose and implement standardisation for customer service processes
Managing daily, weekly, monthly order management reporting
Review all business and SOX controls
Support business improvement projects
New Hire Training and coaching of associates
Ensure Process Knowledge Documentation is relevant and up to date
Evaluate best practices with global peers and develop improvement suggestions
Assist the OM Management in developing and reviewing performance results for Order Management processes in the region
Ensure integrity of internal controls, in partnership with the compliance team
BA degree in Business or Accounting preferred but not essential. Relevant work experience advantageous or equivalent combination of education and work experience.
Minimum 3 years in a similar environment
Knowledge and understanding of overall OTC processes
Prior recent experience working in a captive SSC environment preferred.
Strong ability to interact with internal and external parties at various levels
Attentive to detail with a propensity for continuous improvement
SAP or Oracle ERP experience
Additional other non-SAP ERP experience a plus
Minimum Language Skills: Dutch and English required, other languages desirable
FIN Corporate Finance
Ireland > Dublin : Block G, Cherrywood, Cherrywood Business Park
Ie - 37.5Hst0 (Ireland)
SIGNIFICANT WORK ACTIVITIES:
Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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