Microsoft Corporation Recurring Revenue (Renewals) Manager  in Dublin, Ireland

International Operations is responsible for the fulfillment and processing of revenue for Asia, Europe Middle East & Africa. The Move to Modern operations teams support diverse partner channels, these responsibilities include:

Securing agreement Renewals in our new Go-To-Market motions​

Retaining Customers thru effective Customer Lifecycle management

Moving customers to Cloud based offers

Transitioning Customers to modern offers​

Provide Partner Performance insight on Recurring Revenue management (RRM) and upcoming opportunity

Ensure continuous improvement through operational excellence​

Strategic partner management of key accounts to accelerate their transformation to Cloud​

Drive & execute compliant Channel contracting processes

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Position Description:

We are looking for a highly talented PM/Service Delivery Manager to lead a renewal engine. Core to the role is the ability to coordinate a number of interdependent functions e.g. Service Delivery, BI, Finance & Vendor Management with the goal to transition customers to modern platforms through new GTMs by providing easy-to-consume content & drive self-serve opportunities for partners in a community model.

This is a pivotal role in leading the success of customer retention and revenue recapture for a key customer set with our vendors & stakeholders and supporting the design, set up and run the mechanics for recurring revenue management (what, how and execution) to deliver the right information at the right time to business stakeholders & partners (e.g. take into market, program, partner type, need for knowledge) ​

Service Delivery

Manage service providers enabling execution excellence on renewals to deliver customer retention, move to modern offers, cloud growth and revenue recapture

Deliver Partner & Program insights on the enablers and blockers to success and partner performance

Vendor performance management in conjunction with the BPO including SLA’s, Forecasting & PO mgmt

Drive an environment of continuous improvement and evolution of services to support new GTM motions

Financial management – tracking budgets and spend for the program and reporting to Exec sponsors

Program Design & Build

Contribute to design & build of content & delivery plan for new Renewal product & service launches​

Partner with Global Program lead to integrate new offers into existing motions

Engage expert groups for specific program specialized readiness delivery to focused field & partner audiences​

Communications​

Develop an efficient end to end communication and delivery plan to stakeholders

Drive Continuous Improvement​ thru business insights and market knowledge

Provide insights & learning based on voice from Partner communities through regular channels (TFS, BPO, Voice of Business) ​

Develop and deploy plans aligned to a global strategy to improve consumption across target partner audiences​

Ensure the quality meets partner requirements from a self-serve perspective

Ideal Candidate Attributes:

The ideal candidate will have demonstrated experience in working effectively across teams and can remain focused on providing content and messages that will drive results with our partner and field communities

Basic Qualifications:

5-7 years of experience in MS sales, operations or similar industry

Experience in recurring revenue management, partner or field management

Preferred Qualifications:

Master’s degree or MBA preferred

Demonstrated leadership skills and capabilities in diverse and highly complex environments including both team and individual based environments

Excellent communication skills and ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally

Ability to simplify complex situations; strong analytical and problem-solving skills

Must be able to multi-task and project manage many tasks simultaneously. Ability to work under continual deadline constraints.

Strong project and process management with proven ability for planning, scheduling & coordinating

Proven ability to develops creative solutions to complex problems by applying knowledge and judgment to identify approach and methods 

Experience in obtaining and using diverse customer feedback and using customer knowledge to optimize the design of agreement-to-cash processes

Business programs & operations