First Data Relationship Manager - Client Services in Dublin, Ireland
_Duties:_ _ _ Included in the role but not limited to; * Relationship building for new and existing corporate client accounts * Management and compliance of all aspects of the Client Contract * Organising and managing regular client service review * Taking ownership for query analysis, investigating and resolving client queries. * Act as a point of escalation for the Client; as the customer advocate within the business ensure company service delivery is met through meeting and exceeding agreed KPIs and SLAs * Development of existing and future SLAs and managing Client re-negotiation of same * Monitor operational performance of services, identifying trends in queries and making suggestions to reduce future query levels * Interaction with other team members, departments and management to improve efficiency and effectiveness of the unit * Regular feedback to Team Leader/Manager on cases and queries * Adhere to and contribute to OmniPay processes and procedures * Provide support to other areas within the Operations function if and when required _Skills:_
- Customer focused, with the ability to identify, empathise with and satisfy customer needs
- Quality focused with attention to detail
- Exceptional standard of communication skills, both written (English) and verbal
- Ability to schedule tasks in an effort to manage time and priorities within a busy working environment
- Self-motivated with the ability to work on own initiative or as part of a team
- Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
- PC literate, comfortable working in a technology based environment
_Experience:_ * Previous experience of working in a Client Services environment (4yrs ), preferably corporate level client support * Previous experience of working in a credit card acquisition related customer service role would be an advantage _ Qualifications:_ * 3rd level business certification preferable *Business Requirements:* * This role requires the individual to provide on-call support on a rotational basis * This role may require the individual to provide occasional evening and weekend support dependent on client needs. * International travel may be required.
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data’s Shared Services organization, which includes the Human Resources, Finance, Legal, Marketing, Communications, Finance, Strategy, Compliance, Legal, Security, Sourcing, and Properties functions, supports our mission to drive our clients’ success with industry-leading solutions, consultative advice and service. The Shared Services teams align with our customer-facing teams in a model that drives consistency, yet also provides the flexibility needed to meet unit-specific goals. Our Shared Services employees bring the domain expertise that helps First Data retain and grow our base of owner-associates, drive profitable growth, navigate complex channel partnerships, and build First Data’s brand equity.
Job: *Client Service Analyst
Title: Relationship Manager - Client Services
Location: Ireland-Dublin-Clonskeagh-Dublin - Unit 9 Richview Offic
Requisition ID: 2154270