LinkedIn Salesforce.com Administrator in Dublin, Ireland
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Role: Salesforce.com Administrator
Develops, enhances, debugs, supports, analyzes, maintains and tests new/existing functionality which supports internal business units or supporting functions.
Proficiency in designing, documenting, building, testing and deploying Salesforce.com systems enhancements including: apex code, complex formula fields, field dependencies, validation rules, workflow rules and actions, approval processes, and reporting and dashboards.
Communicate with admin and development team when necessary to troubleshoot and solve advanced/complex technical issues.
Partner with various internal teams to assist in solving technical problems or issues when necessary.
Provide assistance and/or take ownership of escalated or complex issues or problems and follow through to resolution.
Configuration and maintenance of user security permissions and hierarchies to comply with organizational requirements and/or SOX policies.
Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, deployment and support.
Work independently to make decisions regarding resolution of issues.
Review upcoming Salesforce.com release features as well as other integrated applications and provide recommendations when necessary to enhance efficiency and productivity.
Manages multiple initiatives and projects concurrently while maintaining accuracy of technical design and implementation
Acts as an escalation resource for the team; helping identify and resolve business critical or complex issues
Reviews enhancement requests by translating business requirements, providing initial technical assessment and assigning level of effort
Oversees the release management process to ensure a smooth deployment
2+ years administration experience within Salesforce.com
1+ Experience with Apex and SOQL
Able to support custom-built, Force.com applications
Bachelor degree in Computer Science
Experience managing integrated applications such as DocuSign, Drawloop, InGenius, Apttus, Steelbrick, CPQ etc.
Experience with data analysis tools – Demand Tools (CRM Fusion) and/or Excel Connector a plus.
Ability to learn quickly in a dynamic environment