SAP Senior Support Engineer - BPC/ BW-IP/ BW Job in Dublin, Ireland
Requisition ID: 131549
Work Area: Sales Support; Customer Service and Support (CoE Analytics team)
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-1
Recruiter Name: Lisa McGarrell
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably. We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately, entire industries and the economy at large. Our vision is to help the world run better. You can get a head start at SAP by joining the Center of Expertise. You can lay the foundation for a career in a highly professional environment that supports original thinking, rewards initiative and recognizes outstanding performance. Perks include complimentary coffee, tea, lunch, and use of the sports and social events and clubs. Best of all, you become part of a rich, stimulating environment in which you have daily access to technical experts, subject-matter experts, and business professionals. You will find the learning environment highly stimulating, where employees acquire knowledge and skills through instructor-led classes and e-learning courses.
EXPECTATIONS AND TASKS
Within the Center of Expertise (CoE) our job is to help our customers run better. As a CoE employee you will have the opportunity to gain experience in the following areas:
Onsite and Remote BPC customer delivery for ONE service engagements, Focus TQM roles, Assessment and Optimization services and supporting critical Escalations primarily in the Americas region
BackOffice Support : US and EMEA technically supporting critical EPM issues across tools i.e. BPC, BOFC, FIM, Cloud for Planning
Provide BPC performance analysis and tuning
Customer Liaison: Being the initial contact for customers, accepting responsibility to ensure effective and proactive system management to ensure optimal satisfaction
Programming - Supporting our customer’s business processes through code optimization and development in ABAP.
Up-skill/train and provide knowledge transfer sessions to the team
Willingness to travel worldwide for customer engagements
We are looking for candidates who are constantly seeking new challenges in a dynamic environment and for those who want to make a difference in how the world runs by working with some of the largest brands on the planet.
Proficient in one or more of the EPM tools: BPC Standard, Embedded, BPC 10.1, BOFC, FIM, SSM, DM
BW – Integrated Planning
Implementation experience in Consolidation projects
Familiarity with Business processes for Planning & Consolidation
Familiar with the BPC sizing, landscaping.
Exposure to HANA modelling & troubleshooting
Exposure to BW-IP Concepts
BPC Root cause Analysis and troubleshooting knowledge an advantage
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Graduated with an Honours Degree in IT/ Computer Science/ Physics/Mathematics/Engineering or related discipline
Excellent customer focus, teamwork and communication skills (oral/written)
Fluent in written and spoken English
Job Segments: EPM, Engineer, SAP, Computer Science, BPC, EPM, Technology, Engineering, Creative
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.