PayPal Spanish Collections Specialist in Dublin, Ireland

Spanish Collections Specialistin Dublinat PayPal

Date Posted: 10/11/2017

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 10/11/2017

  • Job ID: R0023683

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

The Spanish Collections Specialist provides exceptional customer support, guidance, and program knowledge through high quality, positive interactions with every customer in order to obtain the best possible result. They perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times.

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions

Fluent Spanish and English are required for this role.

Responsibilities:

  • Contact customers via automated Dialler system and email transmission in an effort to identify payment options on overdue accounts and to bring account in positive standing

  • Construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans

  • Research and resolve inquiries verbally, in writing, and on-line

Competencies:

  • Customer Focus

  • Drive for Results

  • Problem Solving

  • Composure

  • Listening

  • Functions/Technical Skills

Preferred Qualifications:

  • Strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment

  • Strong verbal (phone) communication skills: actively listen and speak clearly to customers

  • Strong written (email) communication skills: use proper grammar and punctuation

  • Well-developed sense of urgency and follow through

  • Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

Job Requirements :

  • High school diploma or equivalent

  • 1+ years of experience working in a fast-paced, team-based retail, hospitality, or customer service call centre

  • Ability to work independently while making sound business decisions on case information

  • Ability to learn and adapt to new software technologies

R0023683

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.