eBay Spanish Trust & Safety Teammate in Dublin, Ireland

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

As part of the Spanish Trust & Safety Team you will be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. As a frontline representative, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and enquiries while maintaining a positive and friendly attitude. You will need to exhibit strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrives in a collaborative team environment. Your daily tasks will draw upon your technical and analytical ability as you review reports and address the members concerns. Your proactive nature will be key to ensuring your success. As a direct contact for our members you will represent eBay to a high standard of professionalism to the eBay community.

Responsibilities

  • Providing strong Customer Service, understanding our customer needs and acting with the customer in mind

  • Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction

  • Working with members in overcoming challenges they may face in their onsite activity

  • Having a thorough understanding of customer priorities, and identify key improvement areas

  • Providing feedback on emerging issues on the site

  • Ensuring that we are providing the safest and cleanest site possible for the community

  • Independently use all channels to stay informed with regards to department specific knowledge

  • Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager

Requirements

  • Fluency in Spanish and English both spoken and written is essential (other European languages advantageous, either French, Italian, Polish or Dutch)

  • Availability to work one day at the weekend and day shift and/or evenings

  • Flexible and adaptable with a positive attitude to work

  • Previous customer service experience is an advantage; Phone experience advantageous but not essential

  • Basic Computer Knowledge - experience with all Microsoft Office programs and Internet

  • Strong written (email) communication utilizing proper grammar and punctuation, good typing skills

  • Log information accurately

  • Knowledge of eBay either through your own activity on the site

  • A keen customer focus and desire to resolve customer concerns in a timely manner

  • Continually display initiative to take on additional responsibilities towards professional growth

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.