Astreya Transport Control Center Manager in Dublin, Ireland

TCC Manager

TCC Manager will lead 3 regional Astreya’s teams in delivering of the Network Operations Center support services (NOC) for our Client’s Transport Control Center team (TCC). NOC Support Services include troubleshooting, monitoring, maintaining and repairing client’s global optical network infrastructure, as well as managing and resolving troubleshooting tickets from internal and third-party teams, maintaining documentation and performing capacity and system acceptances services including:

  • Troubleshooting and resolving any faults related to the hardware

  • Troubleshoot and resolving any issues with optical light levels related to optical power generated and received by optical equipment

  • Troubleshooting and resolving any hardware faults requiring module reboots and replacements by performing such reboots and replacements as necessary.

  • Monitoring services for the TCC systems, including:

  • Monitoring optical alarms

  • Opening troubleshooting tickets for issues related to optical alarms and necessary reparations

  • Monitoring optical alarm Ticket queue and resolve Tickets

  • Monitoring and maintaining rectifiers and mini Battery Distribution Fuse Bays (“BDFBs”)

  • Monitoring network audit failure dashboard and opening Tickets for corrective action

  • Management and maintenance services for the TCC, including:

  • Managing all fiber maintenance activity and fiber cuts, which will include developing documentation and managing escalations, both internally and externally

  • Executing preventative maintenance plans, e.g. fan filter swaps
  • Performing software upgrades for qualified releases
  • Working decommissioning projects as required
  • Resolving network audit failures, e.g. firmware upgrade failures
  • Providing first responder services for optical outages, which will be reported as Tickets
  • Supporting existing operations (such as helping to resolve current Tickets) and other projects related to Client’s global optical network infrastructureRepair services for Client’s global optical network infrastructure, including Handling Return Materials Authorization (“RMA”) requests and part replacement and Creating and executing Production Change Requests (“PCRs”)Managing internal Tickets for the TCC team.
  • Developing documentation related to the NOC Support Services listed above, including but not limited to the following
  • Developing documentation related to the NOC Support Services listed above, including but not limited to the following
  • Documentation of discrepancies discovered during troubleshooting as required, including pathfile discrepancies and dark fiber discrepancies
  • Ongoing maintenance and administration of internal documentation and databases related to the NOC Support ServicesData gathering and reporting of metrics for actionable events, e.g. gathering and reporting data on the number of Tickets resolved
  • Developing documentation of acceptances (i.e. new service or hardware), including new circuit and new system acceptances
  • The manager, he/she will also have people management / client interfacing responsibility for assigned Astreya employees in their location.

Deliverables:

  • Input and recommendations, including documentation, for improving processes

  • Weekly reporting of tickets handled, escalated, closed, etc.

  • Monthly and quarterly business reviews of the services performed

  • Creating, maintaining and updating all relevant documentation

  • Scheduling and managing Astreya's TCC teams

  • Managing performance of assigned Astreya employees outside of TCC team

Requirements:

  • Strong technical experience in the services / technologies outlined above
  • Ability to manage 3 regional teams providing 7x24 coverage in delivery of the TCC services
  • Ability to implement strong processes, reporting, and escalation, and drive on-going process efficiencies and improvements
  • Ability to effectively communicate with the Client

Tracking Code: 2083-957

Job Location: Dublin, Dublin (Baile Átha Cliath), Ireland

Position Type: Full-Time/Regular