PayPal UK Collections Specialist in Dublin, Ireland

UK Collections Specialistin Dublinat PayPal

Date Posted: 7/6/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/6/2017

  • Job ID: R0020357

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

As a UK Collections Specialist, you will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound. The telephony system will be primarily dialler focused. The Collections Specialist will also communicate with external vendors via inquires and requires professional written and verbal communication skills. The Consumer Protection Collection Agent position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties.

Core Duties:

  • Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined.

  • Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner.

  • Research and resolve inquiries verbally, in writing, and on-line.

  • Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.

  • Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues.

  • Maintain professional interaction with PayPal personnel and customers at all times.

  • Assist management staff with implementation of procedures.

  • Maintain and promote a positive attitude while meeting production and quality goals.

  • Display initiative to take on additional responsibilities geared towards professional growth and development.

  • Perform related duties as assigned.

  • Remain flexible and adaptable to changes in processes and shifts.

Competencies:

  • Customer Focus

  • Drive for Results

  • Problem Solving

  • Composure

  • Listening

  • Functional/Technical Skills

Skills Required:

  • Ability to learn and adapt to new software technologies.

  • Strong working knowledge of PC based internet and software applications

  • Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).

  • Ability to communicate effectively via email transmission and phone by utilizing proper grammar.

  • Well-developed sense of urgency and follow through.

  • Ability to develop and maintain professional working relationships with co-workers and peers.

  • Ability to make a discretionary decision based on research.

  • Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings).

  • Possess a disciplined approach to working in a highly targeted Environment.

  • Fluent English required

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.