PayPal Braintree Integration Developper Support in Dundalk, Ireland
Braintree Integration Developper Supportin Dundalkat PayPal
Date Posted: 6/17/2017
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 6/17/2017
Job ID: R0016556
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share -- or the condo you rented this weekend -- without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest.
The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
At PayPal, we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution. In 2015, 28% of the 4.9 billion payments we processed were made on a mobile device. PayPal gives people better ways to connect to their money and to each other, helping them safely access and move their money and offering a choice of how they would like to pay or be paid. With our 197 million active customer accounts, we have created an open and secure payments ecosystem that people and businesses choose to securely transact with each other online, in stores and on mobile devices. PayPal is a truly global payments platform that is available to people in more than 200 markets, allowing customers to get paid in more than 100 currencies, withdraw funds to their bank accounts in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit https://about.paypal-corp.com. For PYPL financial information, visit https://investor.paypal-corp.com.
We're looking for a highly technical problem solver who doesn’t require a script or an owner’s manual to help clients integrate and navigate our solutions. While you don’t need to be a developer, you should be comfortable writing scripts and be willing to specialize in the more technical nuts and bolts of our system and API. Beyond the technical skillset, we are looking for someone who can delight our customers with promptness, thoroughness, accuracy and even the occasional pun. The role encompasses all manners of problem solving and using multiple support channels of email, phone, ticketing systems , video and chat.
Braintree Integration & Developper Support
Field support calls and emails from developers and business users about account integration and functionality.
Working alongside PayPal’s Merchant Technical Support team to share common knowledge across all payment products and process
Assist customers with our API. You’ll be intimately familiar with the API.
Debugging web services by building example integrations and experiment with merchant problems.
Assist customers with migrating their data to Braintree in a way that is least disruptive to their business and workflow.
Be willing to comb through support and developer tickets to rewrite existing workflows, spot problems and trends, and let the right groups know when you find an issue.
Perform analysis to help merchants improve their approval ratios and help them make more money by way of our software.
Be actively engaged in understanding this quickly evolving industry from end-to-end in order to intelligently discuss workflows and solutions with merchant.
Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established.
Engage in software development discussions to create/improve our systems.
First experience in a technical role that put you in direct contact with customers or clients.
Willingness to spin up a Digital Ocean or EC2 instance to test network connectivity issues or integration issues.
Experienced in two or more of the following: Java, C#, VB.NET, PHP, Ruby, Python.
Experience with Web Services, REST
Mobile development Android / iOS
Must be a self-starter and self-learner.
Can’t be afraid of code. You might not be an expert but you should be willing to learn as you go.
Technical ability and comfort like no other. You should feel brave leaping into a technical abyss.
Someone who is routinely the Tech Support hotline for his/her family and friends.
Someone who possesses infinite patience and devotion to those he/she serves.
Comfortable with a flexible work schedule that may involve working outside of core hours and potential occasional on-call weekend.
What we offer?
Future career opportunities with international exposure via PayPal’s network of global locations.
A supportive and diverse environment that allows our employees to thrive and learn.
Attractive compensation and benefits.
A socially innovative company that helps communities world wide through charitable giving or donation of time (i.e. habitat for Life volunteering).
A green, sustainable working environment.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.