PayPal French CIP Agent in Dundalk, Ireland
French CIP Agentin Dundalkat PayPal
Date Posted: 7/6/2017
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 7/6/2017
Job ID: R0020343
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.
Fluent French and English are required for this role
Respond to customer inquiries via phone and e-mail in an efficient and effective manner related and perform phone outreach as needed
Keep up to date on applicable regulations and utilize independent judgment in the application of those regulations
Work assigned queues, emails, and service requests, as well as other Compliance related items on a daily basis
Maintain professionalism in your interactions with PayPal personnel and customers at all times
Ensure that PayPal implements the appropriate controls and monitoring needed to satisfy its obligations to the regulatory authorities
Ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly
Process queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets
Provide feedback to management regarding necessary changes and updates including policies, upgrades, and potential workflow changes
Strong verbal (phone) communication skills: actively listen and speak clearly to customers
Strong written (email) communication: use proper grammar and punctuation
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude is required
Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel)
1+ years’ experience in a compliance department with a financial institution a plus
2+ years’ relevant experience
6-12 months’ experience in one or more of the following areas: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing
High school diploma or equivalent
Fluent French and English
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.