PayPal Italian Customer Solutions Agent in Dundalk, Ireland

Italian Customer Solutions Agentin Dundalkat PayPal

Date Posted: 7/6/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/6/2017

  • Job ID: R0020355

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

•* Fluent Italian is required for this role **

Core Duties:

  • Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)

  • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)

  • Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Prerequisite Knowledge & Proficiencies:

  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers

  • Strong written (email) communication utilizing proper grammar and punctuation

  • Ability to work independently while making sound business decisions on case information

  • Well developed sense of urgency and follow through

  • Ability to multitask multiple systems, screens, and tasks during customer contacts

  • Time Management and Adherence to schedules

  • Ability to learn and adapt to new software technologies

Competencies:

  • Customer Focus

  • Listening

  • Problem Solving

  • Composure

  • Drive for Results

  • Functional / Technical Skills

  • Ethics and Values

  • Integrity and Trust

Fluent English & Italian are required for this role.

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.