Electronic Arts, Inc Games Advisor - German in Galway, Ireland
German Games Advisor
#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.
We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.
We want you to join us! We’re hiring a German Games Advisor. Games Advisors are on the Live Support Team and report to a Customer Experience Team Manager.
This role is part of EA’s Customer Experience organization, which is making EA known for taking care of its players. We’re players helping players, people helping people – whenever, wherever, and however they need us.
Our Games Advisors are fans of video games and the gaming industry. They’re also passionate about helping people and giving great customer service. They are the first point of contact when players ask EA for help. They listen to the question or issue, put themselves in the player’s shoes to understand their situation, then they give gameplay advice or fix the problem. Games Advisors are our ultimate champion for EA players.
So how do Games Advisors make great experiences for players? They:
are passionate about player-first customer service in a bustling and fun work environment
care for each player request from beginning to end
build trust with players by giving them such great service, they’ll tell their friends about it. We measure this through customer satisfaction surveys after each contact.
troubleshoot technical issues, like helping a player link their gamer IDs to their EA Account, figuring out why they can’t connect, or deciphering an error code to help them get back in the game
keep up with game issues and events so you can give players an accurate solution the first time they contact us
stay cool when things are busy, and keep things moving, so you can help as many players as possible. You might help players via chat, email, social media, or phone.
advocate for players by reporting the most common issues and questions so we can fix or improve them
keep player account information and EA internal information secure and confidential
work a set shift that may change based on what the organization, and our players, need most
If you’re interested in this role, you’ll need these skills or experiences:
a minimum of two years’ experience helping customers in a high-volume, call center environment (a games industry call center is a plus!)
verbal and written fluency in English and German
a basic understanding of EA games across multiple genres like FIFA, The Sims, Battlefield, Need for Speed, or Mass Effect
to be comfortable working in a fast-paced environment and able to adapt to changes in processes and tools as they happen
to have a good attendance record and a plan to be on-time to work, every day
to be comfortable and confident using a computer and typing for most of the day
Compensation and Benefits
At this location, we offer benefits like… competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection. Other cool perks include free ice cream and free games!
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.