SAP Graduate Partner Support Representative with German Job in Galway, Ireland
Requisition ID: 156255
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
Partner Service Delivery (PSD) is a global organisation primarily focused on the proactive and reactive enablement /management of a wide range of SAP partners (Channel, Service, Software etc.).
EXPECTATIONS AND TASKS
You will play a key role in the PSD Services team, providing support to SAP partners in Middle Eastern Europe. The role involves:
Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
Answering direct queries (via phone, email & chat) from Partners, regarding many administrative and operational aspects of their Partnership with SAP
Providing accurate and timely responses to all partner queries
Preparing and distributing reporting information within SAP
Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP.
Aligning with other key roles within PSD like the Partner Services Advisors, in order to support SAP Partners
The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit.
Flexibility around working hours may be required
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
University Degree/Student in Business/IT preferable
Fluent English and German language essential
Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes
Creative thinking, willingness and ability to quickly learn new concepts and technologies
A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
Ability/openness to work well in a multicultural and multinational environment
Able to work independently and take ownership of assigned tasks
Highly self-motivated and performance orientated
Experienced IT User – Outlook, Excel, Word, PowerPoint
Proven experience in improving efficiency on processes;
Proven track record of positive communication with project stakeholders;
Experience gained in the IT/Software sector is an advantage.
Additional languages are an advantage
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.