Salessense Technical Support Engineer-Datacentre Technology in Galway, Ireland

The primary responsibility of this role is to deliver high quality and professional Cooling Solution Support to IT Division Customers and Solution Partners.

  • Diploma / Degree in Energy Engineering, Qualification as HVAC / Cooling Technician or similar

  • Qualification in the field of Thermodynamics/Heat Transfer/Cooling/Thermo fluids etc

  • Excellent Energy Engineering & Cooling knowledge, with the ability to understand and explain the principles of cooling technology

  • Knowledge of Data Centre air-conditioning and cooling technologies desirable

  • Excellent coaching and presentation skills with experience creating and delivering presentations

  • Good knowledge of Networking and Information Technology an advantage

  • Demonstrate flexibility and an ability to learn quickly.

  • Excellent problem solving abilities and aptitude to understand and explain technical information.

  • Proven ability to work towards individual and team targets.

  • Excellent interpersonal and time management skills, highly motivated and intuitive

  • Fluency in English with excellent verbal and written communication skills are essential

• Providing expert level Cooling Solution support to Customers, Service Engineers, Service Partners and other departments as required.

• Training and Mentoring to within the Customer Care Community on Cooling Technologies and Cooling Solutions we have as an install base.

• Liaising with Engineering, R&D, Product Management and Quality teams on a regular basis to identify field and market trends and to work with Product

Management team on new cooling solution releases

• Developing and maintaining support tools for the CCC Community

ID: 2017-1448

External Company Name: Salessense

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