Accenture Risk Team - Payments Specialist with Turkish in IRELAND, Ireland
Title: Risk Team - Payments Specialist with Turkish Location: Ireland-Ireland Job Number: 00502921
Payments Specialist with Fluent Turkish
The successful candidate will assist the advertisers regarding their payment queries. Mainly explain the billing system, provide clarification about ads charges, educate the user in terms of advertisement basics and route the request to other teams if necessary.
Assist the advertisers for their payment queries
Educate the advertisers explaining their charges, providing information about billing system and advertisement basics
Having a good understing of when to refund, invalidate, provide a coupon or route to an other team
Maintain the CSAT target and efficiency in the same time
Provide feedback on the market specific issues
Provide suggestions to improve the process and workflows
Key skills required
Fluent Speaker of both English & Turkish
Candidates should have customer centric approach
A good understanding of priorities of the business in terms of customer satisfaction, efficiency and quality
Attention to detail is essential to ensure the quality of work execution
Excellent work pacing (time management) skills, able to work independently
Able to work in multiple tools/web browser windows at one time
Familiar with MS office for updating progress
Motivated, takes initiative, high energy, decision maker
Self-starter, can easily adapt to change (new content, changing policies)
Good problem solving
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com at https://www.accenture.com/ .
Job: Business Process Delivery