Accenture Risk Team - Payments Specialist with Turkish in IRELAND, Ireland

Title: Risk Team - Payments Specialist with Turkish Location: Ireland-Ireland Job Number: 00502921

Payments Specialist with Fluent Turkish

The successful candidate will assist the advertisers regarding their payment queries. Mainly explain the billing system, provide clarification about ads charges, educate the user in terms of advertisement basics and route the request to other teams if necessary.

Responsibilities

  • Assist the advertisers for their payment queries

  • Educate the advertisers explaining their charges, providing information about billing system and advertisement basics

  • Having a good understing of when to refund, invalidate, provide a coupon or route to an other team

  • Maintain the CSAT target and efficiency in the same time

  • Provide feedback on the market specific issues

  • Provide suggestions to improve the process and workflows

  • Team player

  • Customer focused

Qualifications:

Key skills required

  • Fluent Speaker of both English & Turkish

  • Candidates should have customer centric approach

  • A good understanding of priorities of the business in terms of customer satisfaction, efficiency and quality

  • Attention to detail is essential to ensure the quality of work execution

  • Excellent work pacing (time management) skills, able to work independently

  • Able to work in multiple tools/web browser windows at one time

  • Familiar with MS office for updating progress

  • Motivated, takes initiative, high energy, decision maker

  • Self-starter, can easily adapt to change (new content, changing policies)

  • Good problem solving

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com at https://www.accenture.com/ .

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