Accenture Social Media - Customer Support with fluent French in IRELAND, Ireland

Title: Social Media - Customer Support with fluent French Location: Ireland-Ireland Job Number: 00504048

Social Media - Customer Support with fluent French

Accenture and theworld’s favourite Social Network are hiring!

Multilingual Client Services Agent

Responsibilities:

  • Manageand regularly review case queues & follow-up on open tickets

  • Reviewissue details and analyze, determine and resolve issues for clients

  • Providefeedback on trends identified in review

  • Havea passion for social media platforms and services

  • Loveresolving issues for your customers

  • Abilityto diagnose and solve problems facing multiple clients

Qualifications:

Profile Attributes:

  • Experiencedat using search engines to find information on the internet

  • Familiarwith and user of social media products

  • Excellentwork pacing (time management) skills, able to work independently

  • Attentionto detail is essential to ensure the quality of work execution

  • Ableto work in multiple tools/web browser windows at one time

  • Motivated,takes initiative, high energy

  • Familiarwith MS office (mainly excel) for updating progress

  • ExcellentInterpersonal & Written Skills

  • FluentEnglish speaker

  • Self-starter,can easily adapt to change (new functionality, changing policies)

  • Goodproblem solving abilities

Success in this position requires exceptional client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com at https://www.accenture.com/ .

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