State Street Client Service Operations Specialist Associate 2 in Kilkenny, Ireland

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Individual Accountabilities

  • Build expertise in functional and technical knowledge across multiple disciplines attending training as required
  • Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)
  • Collaborate with others to drive success of team
  • Raise ideas to manager to support operational improvements
  • Respond in a timely manner to queries such as clients/internal departments
  • Conform with the 'risk' escalation chain e.g. for operational issues and suspicious transactions
  • Manage own continued professional development, by engaging in the PPR process and attending relevant training per development pathways
  • Perform other duties as required

Shared Accountabilities

  • Work with clients and STT teams to deliver and define client service parameters
  • Drive open communication between Client Service Operations, COEs, and Shared Services
  • Notify Relationship Management / Sales of any potential cross-selling leads
  • Identify and escalate service level and key control issues to higher management
  • Provide functional expertise and introduce client to other State Street experts as needed


  • Problem Solving & Decision Making– Develop solutions and provide counsel to ensure effective decisions are reached by employing timely, rigorous and logical analysis
  • Functional Expertise– Maintain specialist knowledge and skills that are essential in performing a job effectively
  • Quality & Risk Management– Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls
  • Exception Processing & Resolution– Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues
  • Process Workflow– Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions
  • Data & Analysis– Develop and maintain scorecards and metrics. Collect, analyze, package and communicate data atvarious levels for use by stakeholders

Proficiency Expectation:

  • Competent (Technical), Professional (Advanced Beginner) with a Bachelor’s degree or equivalent work experience with a focus in Finance or related field preferred. 1-2 years of related experience

  • State Street Job ID: 159623

  • Location: KilKenny

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Job Title: Client Service Operations Specialist Associate 2

Job ID: 159623

Full/Part Time: Full FTE

Regular/Temporary: Regular

Location: Ireland - Kilkenny