State Street Transfer Agency Manager, Senior Associate (Kilkenny) in Kilkenny, Ireland
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.
Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management.
Job Duties and Responsibilities
TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT
- Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
- Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
- Ensure an awareness of and adherence to the key TA controls at all times
- Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
- Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off
- Attend and contribute to operational, client, risk, audit and regulatory meetings as required
- Communicate relevant information as appropriate up and down the line and escalate where necessary
- Attend and actively participate in all team meetings, ensuring communication is open
- Manage resources to ensure all queries and tasks are resolved in a timely manner
- Work as an effective team member with other internal providers to meet our key deliverables
- Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
- Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
- Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
- Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
- Focus on development opportunities for your Associate 2’s with Staff and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
- Develop and assign team goals and objectives which are in line with overall organisational goals
- Support and champion team integration within the department along with interdepartmental and organisational integration
- Using corporate PPR tools, actively participate in the performance appraisal process with your direct reports and monitor overall timeliness of completion for the entire team
- Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2’s with staff in this regard
- Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
- Promote a positive working environment and good levels of team morale
Knowledge, Skills & Experience Required
- Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
- Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
- Previous knowledge of Transfer Agency systems desirable
- Knowledge of Clearstream/Euroclear settlement and SWIFT trading an advantage
- Strong written & verbal communication skills
- Possess excellent organisational, planning and co-ordination skills.
- Ability to work accurately to tight deadlines
- Proactive and able to work independently and as part of a team
- Sound procedural, technical and product knowledge of the Transfer Agency business is desired.
- Typically candidate will have approximately 5 years experience in a similar environment, including at least 1-2 years experience in a management/supervisory capacity.
- Experience within Transfer Agency
- Accurate, Precise and Organised
- Team Oriented, Enthusiastic
Excellent communications skills
State Street Job ID: 164328
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Job Title: Transfer Agency Manager, Senior Associate (Kilkenny)
Job ID: 164328
Full/Part Time: Full FTE
Location: Ireland - Kilkenny