State Street Transfer Agency Supervisor, Senior Associate IFDS, Kilkenny in Kilkenny, Ireland

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Job Summary

Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management.

Job Duties and Responsibilities

Technical Knowledge / Process Improvement

  • Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
  • Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
  • Ensure an awareness of and adherence to the key TA controls at all times
  • Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
  • Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off

Communication

  • Attend and contribute to operational, client, risk, audit and regulatory meetings as required
  • Communicate relevant information as appropriate up and down the line and escalate where necessary
  • Attend and actively participate in all team meetings, ensuring communication is open

Team Management

  • Manage resources to ensure all queries and tasks are resolved in a timely manner
  • Work as an effective team member with other internal providers to meet our key deliverables
  • Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
  • Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
  • Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
  • Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
  • Focus on development opportunities for your Associate 2’s with Staff and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
  • Develop and assign team goals and objectives which are in line with overall organisational goals
  • Support and champion team integration within the department along with interdepartmental and organisational integration

Leadership

  • Using corporate PPR tools, actively participate in the performance appraisal process with your direct reports and monitor overall timeliness of completion for the entire team
  • Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2’s with staff in this regard
  • Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
  • Promote a positive working environment and good levels of team morale

_Knowledge, Skills & Experience Required _

  • Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Previous knowledge of Transfer Agency systems desirable
  • Knowledge of Clearstream/Euroclear settlement and SWIFT trading an advantage
  • Strong written & verbal communication skills
  • Possess excellent organisational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Sound procedural, technical and product knowledge of the Transfer Agency business is desired.
  • Typically candidate will have approximately 5 years experience in a similar environment, including at least 1-2 years experience in a management/supervisory capacity.

Core Competencies

  • Experience within Transfer Agency
  • Accurate, Precise and Organised
  • Team Oriented, Enthusiastic
  • Excellent communications skills

  • State Street Job ID: 168878

  • Location: Kilkenny

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Job Title: Transfer Agency Supervisor, Senior Associate IFDS, Kilkenny

Job ID: 168878

Full/Part Time: Full FTE

Regular/Temporary: Regular

Location: Ireland - Kilkenny