Dell Command Center Sr Analyst in LIMERICK, Ireland

Commance Centre Senior Analyst,

EMEA Command Center Customer Client Support

Competitive salary

Limerick, Ireland

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Support & Deployment Services Business Unit at Dell, we are looking for a Commance Centre Senior Analyst to join our team in Limerick, Ireland.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live

Key Responsibilities:

  • Ability to review and analyse data to drive actions on business problems

  • Ability to present data to demonstrate business problems.

  • Ability to review and analyse dispatch data to drive actions to close service calls with minimum CE impact.

  • Collaborate with cross functional teams and influencing to drive resolution.

  • Case / escalation ownership and management end to end.

  • Ability to build strong relationships with internal and external stakeholders.

  • Analysis quantitative, qualitative and trend data, act on data.

Role Requirements:

  • Comprehensive customer experience skills.

  • Experience working within Support & Deployment.

  • Experience and knowledge of Delta and Fusion Tools.

  • Strong analytical skills along with advanced Excel, PowerPoint & Visio skills

  • Proven presentation skills.

  • Ability to prioritize work in a metric driven environment.

  • Positive Dynamic “can do” attitude

  • Leading and supporting CLCA projects.

  • Strong team player.

Desirable requirements:

  • Project Management & CLCA experience.

  • Results driven.

  • Ability to influence and overcome situations to achieve end goal

  • Ability to cope in fast paced environment.

  • Ability to prioritize in order to meet business objectives.

  • Adapts communication techniques for audiences at multiple internal/external levels

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Closing date: Taking Applications Today!

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

"LIEMEAIRL"

Organization: Global Services

Title: Command Center Sr Analyst

Location: Europe, Middle East, Africa-IE-Munster-Limerick

Requisition ID: 17000WJJ