Dell Product Ops Sr Engineer in Limerick, Ireland

The Configuration Services Project Engineer develops Services and Solutions for customers based on their requirements submitted in the Technical Specification working to very tight SLAs.

Key Responsibilities
Expertise in scripting and test diagnostics to integrate configuration requirements in factory environments.
Writing detailed Work Instructions to enable Manufacturing Technicians and Operators to configure Client and Enterprise Systems, both for Hardware Integration and Imaging.
Use Project Management Methodology to complete projects within agreed lead-times.
Engage with IT/Process/Technology teams to improve / enhance existing tools, processes and automation.
Apply documented ISO procedures for all engineering tasks and engage with process engineering to apply updates when required.
Perform Feasibility studies and Solutioning for non-standard Customer required Services and determine optimum Fulfilment method
Display proactive approach & engage with Quality team on escalations and queries, assist in RCCA of all issues.
Deliver Superior Customer Experience, view your own work in terms of how it impacts internal and external customer; have a strong understanding of customer needs and use customer feedback to improve processes/services.

Skills Requirements
Engineering Degree with 5 years’ experience in a technical similar role or Diploma/Cert with minimum 8 years’ experience in a technical similar role.
Knowledge of Desktop/Notebook/Server HW Architecture including RAID configuration and Controllers.
Knowledge of Python, Perl, DOS Scripting or UNIX shell scripts
Knowledge of VMware, Virtualisation, Cloud computing a distinct advantage.
A proven knowledge of Server Products, Configuration, Test and Engineering would be a distinct advantage.

Desirable Requirements
Proven Project Management skills / accredited PMI beneficial.

Engineering Degree with 5 years’ experience in a technical similar role or Diploma/Cert with minimum 8 years’ experience in a technical similar role.

Job: *Product Ops Engineering

Organization: *Global Services

Title: Product Ops Sr Engineer

Location: Europe, Middle East, Africa-IE-Limerick

Requisition ID: 17000K6O